Document Coder Administrator (Care Coordinator)

NHS; Faversham; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A healthcare practice in Faversham is seeking Document Coder Administrators to join their team. This role involves processing clinical correspondence, summarizing medical records, and working with EMIS systems. Candidates should have a good understanding of medical terminology and prior experience in General Practice. Full training is provided, and the position can be full-time or part-time, offering flexibility. The opportunity includes working in a friendly environment where collaboration is key. Compensation ranges from £24,071 to £25,674 annually, depending on hours worked.

Qualifications

• Must have experience working in General Practice.
• Understanding of Read codes is essential.
• Experience of working with and maintaining databases required.

Responsibilities

• Complete online training through online modules.
• Process clinical correspondence according to agreed Workflow Protocols.
• File and retrieve paperwork systematically.
• Summarize patient medical records accurately.
• Work alongside the Administrator Lead to support practice decisions.

Skills

Excellent communication skills

Proven IT skills

Medical terminology knowledge

Reliable and dependable

Ability to prioritize workload

Education

English GCSE grade C or above (or equivalent)

NVQ level 3 in administration

Tools

EMIS clinical system

Microsoft Office

Job description

Job Summary

We are seeking full or part time Document Coder Administrators (Care Coordinators) to work with our friendly and supportive team at Faversham Medical Practice/Newton Place Surgery. These positions require working Bank Holidays due to our Urgent Treatment Centre being open 7 days a week 8am to 8pm. Full training will be provided for this role. Employment will be by Faversham Medical Group. However, this role is an Additional Roles Reimbursement Scheme (ARRS) funded role across Faversham PCN.

Key Responsibilities

• To complete the online training through online modules.
• To understand and work to agreed Workflow Protocols when processing clinical correspondence.
• To attach letters to the patient records, add clinical codes for diagnoses, procedures and investigations, and complete actions.
• To have a good understanding of the implications of what you are filing.
• To complete a template for regular auditing and monitoring with the Workflow GP Lead.
• Cull and sort patient records and letters in preparation for summarizing.
• Summarize and read code‑relevant information from patients’ clinical records into the practice computer system, working strictly in accordance with the practice notes summarizing protocol and liaising with the GPs as required.
• Review medical records and produce an accurate summary of the patients’ medical history.
• Read coding the information into the practice clinical system.
• Audit data collection standards in the practice.
• Monitor progress of notes summarizing against practice targets.
• File and retrieve paperwork.
• Accurately pre‑prepare patient reports and documentation for GP review.
• Work alongside the Administrator Lead to provide data to ensure the correct implementation and support decisions are in practice.
• Navigate through EMIS clinical system.
• Understand clinical codes and how to search for codes on EMIS clinical system.
• Have a basic understanding of medical terminology.
• Be keen to learn new skills and be part of a new way of working in the practice.
• Share knowledge of specialty terminology with other staff where needed.
• During the absence of colleagues, provide essential cover and carry out any other appropriate duties to ensure continuing provision of the service.
• Assist with the implementation of any changes to procedures as required by the GP Lead.

Qualifications

• Essential: English GCSE grade C or above (or equivalent), Knowledge of working in General Practice.
• Desirable: NVQ level 3 in administration.

Knowledge and Understanding

• Essential: Medical terminology, Understanding of Read codes, Knowledge of EMIS clinical system, Computer skills (Microsoft Office and email), Knowledge of clerical procedures and ability to prioritize workload, Awareness and understanding of NHS standards, understanding of confidentiality/data protection.
• Desirable: Use of the internet.

Skills and Abilities

• Essential: Able to produce work to a high standard of accuracy and detail, Proven IT skills, Reliable and dependable with good time‑keeping, Ability to self‑motivate, work under pressure and work on own initiative.

Experience

• Essential: Excellent communication skills, Ability to work under pressure, Previous administrative experience, Experience of working with and maintaining databases, Ability to manage and prioritize a given workload.
• Desirable: NHS experience, Previous healthcare experience, Experience of working in a multicultural environment.

Pay & Contract

Band: Band 3
Salary: £24,071 to £25,674 a year pro rata for part time
Contract: Permanent
Working pattern: Full‑time, Part‑time, Flexible working.

Locations

Newton Place Surgery, Newton Road, Faversham, Kent, ME13 8FH
Faversham Health Center, Bank Street, Faversham, Kent, ME13 8QR

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Faversham Medical Practice
Newton Place Surgery
Newton Road
Faversham
Kent
ME13 8FH
Website: https://www.favershammedicalpractice.nhs.uk/