DMO Delivery Manager

MGroup Water; Bradford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading water services company in Bradford is seeking a DMO Delivery Manager to oversee the domestic water metering program. The role involves managing installation teams, ensuring compliance with health and safety standards, and providing exceptional customer service. Candidates should have significant operational management experience, particularly in utilities. This position offers a company car, benefits, and opportunities for career development.

Benefits

Matched or contributory pension scheme

Employee assistance programme

Life assurance

25 days annual leave plus bank holidays

Company car and fuel card

Qualifications

• Minimum 3-5 years operational management experience in the utilities or water industry.
• Experience managing large-scale, high-volume field operations.
• Strong knowledge of health and safety regulations.

Responsibilities

• Manage end-to-end process of domestic metering program.
• Drive a robust health and safety culture within the team.
• Champion customer-centric approach in installations.
• Lead and manage a team of field supervisors and installation crews.
• Oversee project work forecasts and financial management.
• Engage with stakeholders and maintain collaborative relationships.
• Prepare and present progress reports on program performance.

Skills

Operational management

Health and safety regulation knowledge

Customer service excellence

Financial management

Job description

Overview

About The Role

Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We're problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within our Demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.

Want to be a part of it?

We are seeking an experienced and highly organised DMO Delivery Manager to lead our domestic water metering program, overseeing the installation of thousands of new meters to residential properties each year as Yorkshire Water move form an internal to an “external fit first” programme. The DMO Delivery Manager will lead an operational and planning team to deliver the installation of thousands of external and internal water meters with SLA to avoid GSS penalties. This role requires exceptional organisational skills, a strong focus on health and safety, and an unwavering commitment to outstanding customer service, which is critical in a regulatory environment. The ideal candidate will have a proven background in managing large-scale utility installation programs and leading field-based teams.

You will lead the recruitment and training of domestic water meter installation crews helping to establish an internal training programme. The role will require a strategic approach balancing technical skills with an passion for exceptional customer service and a commitment to the highest safety standards.

Key Responsibilities

• Project leadership and delivery: Manage the end-to-end process of the domestic metering program, from initial planning and scheduling to installation, commissioning, and performance reporting.
• Health and safety: Drive and maintain a robust health and safety culture within your team and among subcontractors. Conduct regular site audits, investigate incidents, and ensure all work is carried out in compliance with health, safety, welfare, and environmental regulations.
• Customer service excellence: Champion a customer-centric approach, ensuring all installation work is completed with minimal disruption and industry leading customer interaction. Ensure all administrational and operational processes always put a world class customer experience at the forefront of our focus.
• Team and resource management: Lead and manage a team of field supervisors and installation crews, allocating resources efficiently to meet project deadlines and performance targets. Manage subcontractors, ensuring their competence and compliance with company and client standards.
• Financial and commercial management: Oversee project work forecasts and review cost and value to ensure the program is delivered efficiently and profitably.
• Stakeholder engagement: Act as the primary point of contact for clients, internal teams, and domestic customers. Maintain strong, collaborative relationships to ensure all parties are informed of program progress and aligned with objectives.
• Reporting and compliance: Prepare and present regular progress reports covering program performance, safety statistics, customer feedback, and commercial performance for senior management and clients. Ensure all operational delivery meets contractual, company, and regulatory obligations.

What you'll bring

• A minimum of 3-5 years of proven operational management experience, with a significant portion in the utilities or water industry, preferably involving domestic meter installations.
• Demonstrable experience in managing large-scale, high-volume field operations involving customer engagement.
• Strong knowledge of health and safety regulations, including CDM regulations and specific water industry safety protocols.
• Strong financial and commercial awareness.
• Full UK driving license

What’s in it for you?

• We offer a range of benefits designed to support your life in and out of work, some of which include;
• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000's of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme
• In addition, this role offers;
• Company car and fuel card with a range of EV and hybrid vehicles to choose from
• My Car Choice our salary sacrifice EV/ Hybrid car scheme
• 25 days annual leave plus bank holidays
• Recommend a friend - get rewarded for introducing people to us!

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We're one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

We're responsible and go further for our people, clients, communities and the planet. We're open and seek new and better ways of exceeding expectations. We're together and as one team; the whole is greater than the sum of the parts. We're ambitious and embrace opportunity, to lead essential infrastructure services for life.

Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It's an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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