DM Account Manager

Harrison Scott Associates; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading print management company is seeking a DM Account Manager in North West England. You will oversee operations for a major brand's Direct Mail account, ensuring adherence to service level agreements and maintaining high-quality customer service. The ideal candidate has a background in Account Management within Print and Direct Mail, strong numeracy skills, and the ability to manage multiple projects simultaneously.

Qualifications

• Proven history in Account Management with extensive Print and Direct Mail knowledge.
• Ability to manage several projects simultaneously and effectively handle own workload.
• Good interpersonal skills and confidence when working directly with clients.

Responsibilities

• Serve as the lead contact for the major client and oversee operations.
• Manage all aspects of job costing.
• Coordinate with clients, production, and sales teams.
• Balance workloads, prioritise tasks, and respond to ad-hoc changes.
• Maintain clarity and quality of service.

Skills

Account Management experience

Print and Direct Mail knowledge

Project management skills

Numeracy skills

Interpersonal skills

Job description

Overview

Job Title: DM Account Manager – Print Management Company

Salary: £Highly Attractive Package

Location: North West England

Reference: J3299

Contact: Telephone: [phone]

A leading print management company, which delivers outstanding campaigns across the globe, has an exciting opportunity for an Account Manager to work on the Direct Mail account of a renowned brand. Their enthusiastic approach helps build long-term relationships and sets them apart from competitors, so it is this passion about the industry and delivering the highest calibre of customer service which they seek in prospective candidates.

As the lead contact for this major client, you will oversee operations using our client’s internal system to ensure marketing materials are within pre-agreed SLAs. Strong numeracy skills will be required to manage all aspects of job costing. Not only will you be expected to communicate with clients, but also with production and sales departments to ensure core campaign objectives are adhered to. You will have to balance workloads, prioritise tasks and react to adhoc changes. This is a demanding but rewarding role.

Responsibilities

• Serve as the lead contact for the major client and oversee operations using the client’s internal system to ensure materials meet pre-agreed SLAs.
• Manage all aspects of job costing with strong numeracy.
• Coordinate with clients, production, and sales teams to ensure campaign objectives are met.
• Balance workloads, prioritise tasks, and respond to ad-hoc changes.
• Maintain clarity and quality of service to deliver high-calibre customer service.

KeySkills / Qualifications

• Proven history in Account Management with extensive Print and Direct Mail knowledge and a good understanding of postage.
• Ideally an understanding of the client’s target audience and suitable product formats to maximise return for the client and profit to the business.
• Ability to manage several projects simultaneously.
• Ability to manage own workload effectively.
• Access and maintain MIS, briefs and schedules in accordance with Best Practice.
• Source print and negotiate with suppliers directly, from a pool of preferred companies.
• Good interpersonal skills.
• Confidence when working directly with clients on site, at all levels.
• Market knowledge to provide insight to the customer when required.
• Recognising where methods can be improved to benefit both the client and the business.