Dissertation Supervisors

Gbs Uk; Leatherhead; On-site; GBP 80,000 - 90,000; Full time

Job summary

A logistics business in Leatherhead is seeking a Business Applications Manager to oversee core technology systems, ensuring operational excellence and continuous improvement. The role involves managing SaaS platforms, leading internal teams, and providing system health reporting. Candidates should have extensive IT systems experience, be proficient in monitoring tools, and have a solid understanding of ITIL service management. The position requires on-site presence, promoting face-to-face collaboration.

Qualifications

• Experience in IT systems, platform operations or environment management roles.
• Proven ability to manage both internally hosted and SaaS/third-party platforms.
• Proficiency in system health monitoring and reporting.

Responsibilities

• Monitor application and system health across the landscape.
• Manage lifecycle and operational support for SaaS platforms.
• Lead internal support staff and manage vendor teams.

Skills

IT systems experience

SaaS/third-party platform management

System health monitoring and reporting

Vendor management

ITIL-based service management

Tools

Splunk

Datadog

Azure Monitor

Job description

Business Applications Manager £80,000‑£90,000 London

A logistics business that has recently undertaken a significant transformation programme is looking to invest in a Business Applications Manager with ERP experience. This is an exciting opportunity to join a growing team and be responsible for the operational excellence, stability and continuous improvement of the organisation’s core technology systems, environments and platforms.

Our client requires five days per week in the office, with an emphasis on face‑to‑face collaboration between teams and individuals.

Responsibilities

• Application & System Health Reporting: Monitor application and system health across the landscape (availability, performance, error rates, capacity). Provide regular reporting to leadership, highlighting system health, risks and improvement opportunities. Maintain KPIs for system health and service performance, ensuring effective communication of trends and remediation actions.
• SaaS & Third‑Party Platform Oversight: Manage lifecycle and operational support for all SaaS platforms and vendor‑hosted solutions. Ensure SLAs and performance targets are met through proactive vendor relationship management. Act as the main point of contact for key vendors to coordinate patches, releases and issue resolution.
• Team & Vendor Management: Lead internal support staff and manage vendor and third‑party teams. Set performance expectations, monitor vendor service levels and manage contract compliance. Collaborate with procurement to evaluate vendor performance and manage contract renewals.

Qualifications

• Experience in IT systems, platform operations or environment management roles.
• Proven ability to manage both internally hosted and SaaS/third‑party platforms.
• Proficiency in system health monitoring, reporting and dashboarding (e.g., using Splunk, Datadog, Azure Monitor).
• Deep understanding of ITIL‑based service management, incident handling and change control.
• Experience managing vendors and ensuring service performance against agreed metrics.

EEO Statement

Mc Gregor Boyall is an equal opportunity employer and does not discriminate on any grounds.