Dispensing Optician Manager

Specsavers; Wrexham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading optical retailer in Wrexham is seeking a Dispensing Optician Assistant Manager to join their team. The role involves providing exceptional customer service and ensuring a smooth handover with Optometrists. With a focus on team success, this position offers competitive pay, flexible hours, and significant professional development opportunities in a bustling store environment that values its staff.

Benefits

Competitive salary based on experience

Bonus scheme available

33 days holiday

Flexible weekend working

Professional fees paid

Exceptional development opportunities

Qualifications

• Experience in a customer service role.
• Ability to liaise effectively with Optometrists.
• Demonstrated management skills in a retail environment.

Responsibilities

• Provide high levels of customer service at all times.
• Manage aftersales service including complaints.
• Contribute to team sales targets.

Skills

Customer service excellence

Sales techniques

Problem solving

Team leadership

Job description

Responsibilities

• Ensure that you provide good levels of customer service to customers at all times.
• Liaise with Optometrists to ensure that each customer you dispense receives a consistent quality handover.
• Manage aftersales service (including complaints and problem solving) in a customer service focused 'can do' manner.
• Contribute to achievement of individual and team sales targets by demonstrating effective professional sales techniques.

Specsavers in Wrexham, North Wales, is seeking a Dispensing Optician assistant Manager to join their team and help with the running of the store. We have the latest clinical technology (including OCT), and we have a fully trained team, so everything will be in place to let you focus on what you do best—treating your patients and leading a successful team.

We are a highly successful store with a great reputation for staff progression and staff retention; our most valued team members have worked for us for over 20 years. We recognize that our people are the key to our success. That's why we do everything we can to ensure our team gets the best from us too. We enjoy diverse clinics; our patients come to us with a variety of eye conditions. If you're looking to expand your clinical knowledge, you'll love our store. Our Dispensing Opticians are the face of our clinic on the shop floor. With ILM courses, pre‑reg supervision and Specsavers Partnership Pathway available, we can guide you on your way to becoming a great leader. This—along with your clinical expertise—will stand you in good stead if you choose to become a store director yourself one day.

Benefits

• Competitive depending on experience
• Bonus scheme in place
• Full and part‑time working patterns available
• 33 days holiday
• No late nights
• Flexible weekend working
• Easily accessible location with excellent transport links
• Professional fees paid
• Exceptional clinical and professional development opportunities
• Access to cutting‑edge clinical technology, such as OCT