Dispatch & Stores Technician

-; Crawley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automation technology company in Crawley is seeking a Delivery Technician to manage dispatches and ensure customer satisfaction. The ideal candidate will have experience in standard stores and delivery processes, strong communication skills, and the ability to multi-task in a busy environment. This role offers an opportunity to contribute to a collaborative team culture and benefits such as private medical cover.

Benefits

Private Medical cover

Employee Assistance Program

Career development opportunities

Qualifications

• Extensive experience of standard stores and delivery processes.
• Ability to multi task and meet deadlines.
• PC skills commensurate with the requirement of the post.

Responsibilities

• Accurately pick stock items in accordance with the outgoing paperwork.
• Prepare shipping paperwork, including customs documentation.
• Liaise with carriers to ensure successful delivery.

Skills

Customer focus

Multi-tasking

Communication skills

Health and Safety awareness

Tools

Company computer systems

Job description

Overview

The Delivery Technician, working closely with the Customer Care team, will prioritise, handle and implement all dispatches from the PUK factory. This is to support the growth of the business, exceed customer expectations, and grow customer service while maintaining excellent quality and adherence to trade compliance.

Responsibilities

• Accurately pick stock items in accordance with the outgoing paperwork ensuring conformance to customer requirements.
• Prepare shipping paperwork, including customs documentation, using prepared templates to deadlines, complete records, understand quality and compliance records, pack boxes and organise collections.
• Liaise with the various carriers used for delivery to customers right up to the point of delivery.
• Track deliveries and handle any import clearance delays.
• Use the company computer systems to maintain accurate records, carry out stock transfers and/or adjustments etc.
• Be prepared to undertake any internal/external training as required.
• Be as flexible as possible with working hours at times of heavy workload.
• Deal with dispatches by post or courier.
• Proactively contribute to crafting a good team environment.
• Anticipate and overcome obstacles in the performance of duties.
• Be resilient, optimistic and open to change.
• Train and supervise Junior Delivery Technician.

Who you are

Customer focus driven with the capability to efficiently and accurately handle complex tasks. You will adjust communication content and style to meet the needs of our diverse collaborators. Familiarity with working under deadlines and in a target-driven environment. You model as self-motivated with a positive can-do demeanour, reliable and comfortable working in a changing environment.

For this role, you will need

• Extensive experience of standard stores and delivery processes.
• Good awareness of Health and Safety.
• Ability to multi task and meet deadlines.
• PC skills commensurate with the requirement of the post.

Preferred Qualifications that set you apart

• Excellent communication skills both verbal and written.

Our Culture & Commitment to you

At Emerson, we prioritize a workplace where every employee is valued, respected and empowered to grow. We foster an environment that encourages innovation, collaboration and diverse perspectives — because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognise the importance of employee well-being. We prioritise providing competitive benefit plans, including Private Medical cover, Employee Assistance Program, Employee Resource Groups, recognition and much more.

Make this great opportunity yours.

Accessibility

Accessibility Assistance or Accommodation

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About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that together we can make an impact across a broad spectrum of countries and industries.

Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.