Directorate Support Manager Medical

NHS National Services Scotland; East Kilbride; On-site; GBP 40,000 - 50,000; Full time

Job summary

A healthcare organization in East Kilbride is looking for a full-time Business Support Manager. This role involves providing high quality operational support, contributing to strategy implementation, and managing service delivery. Applicants should have a business management degree, effective leadership skills, and the ability to manage and motivate a team. A driving license is required. Join us and help shape healthcare services in our community with a supportive environment.

Benefits

27 days annual leave

8 days public holidays

Membership of NHS Pension Scheme

Paid sick leave

Qualifications

• Educated to degree level in business management or equivalent knowledge.
• Post graduate expertise within a business or health service area.
• Line management experience and ability to manage effectively.
• Experience in managing a large team of admin & clerical staff.

Responsibilities

• Provide high quality business and operational service support.
• Contribute to strategy implementation and service improvement.
• Day-to-day management of service delivery and motivating others.

Skills

Effective leadership skills

Team working

Communication skills

Time management

Knowledge of operational processes

Education

Degree in business management or equivalent

Evidence of Continuous Professional Development

Tools

Electronic patient management systems

Job description

This post is open to NHS Lanarkshire employees only.

The Role

To provide high quality business and operational service support to the Division and contribute to the implementation of strategy ensuring opportunities for continuous development and improvement of services are appropriately considered and pursued to facilitate the delivery of clinical services.

NHS Lanarkshire

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

What we’ll need you to bring

• Educated to degree level in business management or equivalent knowledge and demonstrable experience
• Post graduate expertise within a business management / operational management or health service area that demonstrates the required expert breadth of knowledge required to lead safely, effectively and efficiently
• Further education/evidence of Continuous Professional Development
• Effective leadership skills to enable the day to day management of service delivery and demonstrate the ability to motivate others and work using own initiative
• Line management experience and the ability to manage effectively
• Knowledge of planning, operational processes and systems
• The post holder will possess excellent team‑working and have the ability to motivate and influence others and work using own initiative.
• Excellent listening, communication and interpersonal skills and effective time management skills.
• Working knowledge of basic information technology.

A driving licence is required, this must be a full UK/EU/EEA licence.

It would be great if you also have

• Management experience within health care setting – Including experience of managing a large team of admin & clerical staff.
• Highly specialist knowledge of treatment time guarantee legislation and referral to treatment targets
• Excellent knowledge of electronic patient management systems (clinical portal and TRAK).
• Knowledge of relevant surgical specialities
• In depth knowledge of medical equipment
• Knowledge of performance monitoring and reporting systems (e.g. MILAN)
• Excellent interpersonal skills with patients and other healthcare professionals
• Ability to communicate complex and sensitive information both verbally and in writing
• Ability to manage & lead a team of administrative & clerical staff.
• Proven leadership qualities with evidence of managing effectively through periods of significant change.

Contract type

Fixed Term (12 Months)

Full time

37 Hours

Please note this is a 12 Months fixed term post. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.

Location

This role will be based in Medical Directorate within University Hospital Hairmyres.

Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.

Looking to find out more?

If you’re looking to find out more, then we would love to hear from you!

Please contact Lisa Farrell, Business Support Manager on [e-mail]

For enquiries regarding the application form or recruitment process, please contact Adam Thomson, Recruitment Administrator on [e-mail] (Please remember to include the job title and reference number in your e‑mail)

Why NHS Lanarkshire?

Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Some of NHS Lanarkshire’s benefits include:

• A minimum of 27 days annual leave increasing with length of service
• A minimum of 8 days of public holidays
• Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
• Paid sick leave increasing with length of service
• Occupational health services
• Employee counselling services
• Work‑life Balance policies and procedures

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

Further Information

For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.

Additional Information for Applicants

• Posts close at midnight on the indicated date. However, if there is a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early.
• For help to complete an application on Jobtrain please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
• Please check your e‑mail regularly (including junk & spam folders) as well as your Jobtrain account for updates.
• We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
• Once you have submitted your application form you will be unable to make any amendments

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent—regardless of race, disability, gender, sexual orientation, or care experience or any other dimension that can be used to differentiate people from one another.

Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third‑party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

Right to Work within the UK

NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.

We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk.

Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.

Please note that all Band 1 and Band 2 posts are not eligible for sponsorship through the Skilled Worker route.