Directorate Support Manager for Neurosurgery and Rehabilitation

Cambridge University Hospital NHS Foundation Trust; Cambridge; On-site; GBP 100,000 - 125,000; Full time

Job summary

A prominent healthcare institution seeks a motivated Directorate Support Manager for Neurosurgery and Rehabilitation in Cambridge. This role involves leading an administrative team, managing patient pathways to meet NHS targets, and reporting on key metrics. Applicants must have significant management experience, ideally within a patient-focused environment, and be adept at handling complex datasets. This position offers opportunities for professional development and a supportive work environment with flexible arrangements.

Benefits

On-site leisure facilities

Shopping concourse

Flexible working arrangements

Reduced cost bus travel

Free parking for eligible staff

Qualifications

• Significant management experience in a customer service environment.
• Experience managing staff in a patient-facing environment.
• Proficient in mathematical and statistical analysis.
• Experience preparing reports and presentations.
• Evidence of service improvement required.

Responsibilities

• Lead and manage the administrative teams for Neurosurgery, Paediatric Neurosurgery, and Rehabilitation Services.
• Analyze and interpret complex information to highlight trends.
• Report on key metrics and present to the Trust.

Skills

Interpersonal Skills

Numerical and Analytical Skills

Communication and Interpersonal Skills

Judgement Skills

Adaptability and Flexibility

Team-working Skills

Organisation and Planning Skills

Presentation Skills

Education

Degree or equivalent experience

Tools

Microsoft Excel

CHEQS

Epic

Microsoft Teams

Job description

Cambridge University Hospital NHS Foundation Trust

Directorate Support Manager for Neurosurgery and Rehabilitation

The closing date is 05 January 2026

We are seeking a motivated and highly organised individual to join the Neurosciences Directorate and lead the administration team for neurosurgery, paediatric neurosurgery and rehabilitation services.

You will lead a large administrative team and be the key contact between Clinicians, staff and patients across all services. You will be responsible for managing patient pathways to meet Nationally mandated NHS targets and provide daily support to the administrative staff and maintain effective communication across the team.

You will be expected to report on key metrics within the department and present to Trust in various forums.

This is an exciting opportunity for someone who would like to develop their operational management and leadership skills.

Main duties of the job

You will provide leadership and management to the administrative teams within the Neurosurgery, Paediatric Neurosurgery and Rehabilitation Services ensuring that key targets are met ton deliver care to our patient groups.

You must be able to undertake the analysis and interpretation of complex information from a range of sources highlighting trends and/or inconsistencies.

About us

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment

The advert will close at midnight on 5 January 2026.

Interviews are due to be held on 26 January 2026.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person Specification

Qualifications

• Educated to degree level or equivalent experience

Experience

• To demonstrate a significant level of management in a customer service environment
• Experience of line managing staff in a patient facing environment
• Experience of using mathematical and statistical analysis
• Experience of preparing reports and presentationsTo demonstrate evidence of service improvement
• Experience of using CHEQS, Epic
• Experience of using information across the NHS

Knowledge

• Able to work with large complex datasets
• Computer literate with advanced knowledge of Microsoft applications, specifically Excel and Word
• Understanding of NHS Access Policy and national targets for RTT
• In depth knowledge of patient pathways and patient tracking processes
• Understanding of patient confidentiality and GDPR
• Knowledge of Microsoft Teams
• In depth knowledge of NHS PAS and EPR or similar administration system
• Good understanding of wider NHS relationships between GPs and acute hospital
• Understanding of Trust's data quality requirements

Skills

• Good Interpersonal Skills
• Excellent numerical and analytical skills
• Communication and interpersonal skills; able to investigate problems / issues, able to translate and communicate difficult or complex issues verbally and in reports to a wide range of groups / individuals
• Judgement skills to manage problems, situations and analysis that are challenging or difficult
• Adaptability and flexibility to work with changing priorities or new criteria or targets
• Team-working skills to work with multidisciplinary teams on projects and service developments
• Organisation and planning skills to manage concurrent projects and meet deadlines
• Ability to present information to an individual or group as appropriate
• Demonstrate the skills to continually improve the service

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.