Director, Retail Client Success (Remote Europe)

SkillNet Solutions, Inc.; United Kingdom; Remote; GBP 80,000 - 110,000; Full time

Job summary

A leading consulting and technology firm is seeking a Director of Client Success to manage enterprise retail accounts across Europe. This role involves driving digital transformation initiatives and ensuring client satisfaction. The ideal candidate has over 10 years of experience in client success and a background in retail technologies. The position offers a full-time remote opportunity with travel across Europe as needed.

Qualifications

• 10+ years of experience in Client Success, Strategic Account Management, or Business Transformation, preferably in retail or consumer goods.
• Demonstrated ability to grow enterprise accounts through consultative engagement and long-term relationship management.
• Deep knowledge of retail technologies.
• Proven success leading large-scale program delivery and IT strategy execution.
• Strong commercial acumen with experience in budgeting, forecasting, and executive communication.
• Experience working with cloud and hybrid-cloud environments.
• Prior experience working with UK or European retailers is a plus.

Responsibilities

• Serve as the trusted advisor to key retail clients.
• Lead business transformation initiatives that enhance operational performance.
• Build and execute strategic account plans focused on long-term value.
• Own key account-level KPIs including upsell and cross-sell achievements.
• Oversee end-to-end delivery of multi-phase enterprise transformation programs.
• Strengthen relationships across client executive, business, and IT leadership levels.

Skills

Client Success & Strategic Account Management

Business Transformation Leadership

Retail Technology & Unified Commerce Expertise

Account Growth & Upsell Strategy

Product Road-Mapping & IT Strategy

Program & Project Delivery

Cloud / Hybrid Cloud Adoption

Data-Driven Decision Making

Stakeholder & Executive Management

Solutioning & Pitch Development

Communication & Creative Problem Solving

Education

Bachelor’s degree in Business, Technology, or related field

MBA preferred

Tools

eCommerce

POS

OMS

ERP

CRM

payment processing

inventory systems

Job description

A leading consulting and technology firm is seeking a Director of Client Success to manage enterprise retail accounts across Europe. This role involves driving digital transformation initiatives and ensuring client satisfaction. The ideal candidate has over 10 years of experience in client success and a background in retail technologies. The position offers a full-time remote opportunity with travel across Europe as needed.