Director of SRE, Chief Technology Office - Global Technology Asset Management (CTO-GTAM)

JPMorgan Chase & Co.; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global financial services leader is seeking an experienced professional for an application support role. The ideal candidate will enhance the reliability of mission-critical applications, participate in incident management, and implement automation solutions. Successful applicants will have extensive experience in SRE and application support, along with a strong grasp of cloud platforms and relevant tools. This role offers opportunities for cross-functional collaboration and continuous improvement initiatives.

Qualifications

• Demonstrable experience in SRE, DevOps, or application support roles.
• Hands-on experience with infrastructure as code.
• Able to document solutions effectively.

Responsibilities

• Collaborates with engineering and support teams to enhance application reliability.
• Participates in incident management and troubleshooting.
• Implements automation to improve operational goals.

Skills

Knowledge of SLIs and SLOs

Experience with CI/CD

Skills in Grafana and Prometheus

Expertise in Docker and Kubernetes

Strong problem-solving abilities

Experience in automation

Education

Formal training in SRE concepts

Tools

Terraform

Git

AWS

Splunk

Job description

Responsibilities

• Collaborates with engineering, support, and operations teams to maintain and improve the reliability of mission‑critical applications.
• Participates in incident management, troubleshooting, and continuous improvement initiatives.
• Implements automation and monitoring solutions to enhance system reliability.
• Joins an on‑call rotation and responds effectively to production incidents.
• Shares knowledge and follows best practices to foster a culture of learning and innovation.
• Communicates clearly with stakeholders and proactively solves problems.
• Focuses on customer needs and delivers high‑quality support.
• Documents solutions and incident responses for future reference.
• Analyzes system performance and recommends improvements.
• Contributes to post‑incident reviews and drives process enhancements.
• Supports the integration of new tools and technologies to improve operational efficiency.

Qualifications

• Formal training or certification on SRE and Application Support concepts and expert applied experience.
• Demonstrable experience in SRE, DevOps, or application support roles, including knowledge of SLIs, SLOs, incident response, and troubleshooting.
• Experience utilizing monitoring and observability tools such as Grafana, Prometheus, Splunk, and OpenTelemetry.
• Hands‑on experience with CI/CD pipelines (Jenkins, including global libraries), infrastructure as code (Terraform), version control (Git), containerization (Docker), and orchestration (Kubernetes).
• Experience with cloud platforms such as AWS, GCP, or Azure, and automate infrastructure and deployments.
• Able to break down complex issues, document solutions, and communicate effectively with team members and customers.
• Implemented automation and monitoring solutions to support operational goals.
• Experience collaborating with cross‑functional teams to resolve incidents and improve reliability.
• Contributed to continuous improvement of support processes and system performance.

Preferred Qualifications

• Deep experience in building enterprise software and proficiency in multiple languages preferably Java, Python, Shell scripting.
• Demonstrates experience in banking, fintech, or regulated environments.
• Participates in resilience engineering activities such as game days or chaos engineering.
• Mentors peers by sharing knowledge and best practices.
• Contributes to the adoption of innovative tools and approaches in support operations.
• Experience hiring, developing, and recognizing talent.
• Draws upon leadership experience to engage team members to expresses complex ideas with appropriate level of detail.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives., Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.