Director of Sales - The Langham, London

Langham Hospitality Group - The Langham, London; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned luxury hotel group in Greater London is seeking a Director of Sales to join their talented Sales & Marketing team. The role involves leading a proactive sales team, driving revenue, and ensuring compliance with corporate standards. Candidates should possess strong negotiation skills and a proven background in the UK corporate market. The position offers a variety of benefits including discretionary service charge, generous holiday, and opportunities for personal growth in a prestigious setting.

Benefits

Discretionary Service Charge

28 days of holiday with the opportunity to increase

Complimentary accommodation at Langham Hotels

Discounted accommodation for family

Discounts in Food and Beverage outlets

Health Cash Plan

Company pension plan

Life insurance

Colleague recognition system

Qualifications

• Proven track record in leading and managing medium‐size teams.
• Proactive sales experience in UK groups and corporate market segments.
• Experience in organizing large scale trade shows.
• Ability to travel for work without visa restrictions.

Responsibilities

• Lead and direct the proactive sales team across all market segments.
• Conduct team management activities including performance reviews and recruitment.
• Achieve annual KPIs for the hotel and GSO.
• Maximize revenue from the assigned account base.

Skills

Negotiation skills

Revenue generation

Team leadership

Communication

Sales experience

Job description

The Langham, London, Europe's first Grand Hotel and a luxury 5‑star rated property, is currently seeking a Director of Sales to join our talented Sales & Marketing team.

We are looking for a true leader, an astute negotiator, a revenue driver, and a motivated "hunter" salesperson.

Responsibilities

• Act as a deputy for the Director of Sales & Marketing.
• Lead and direct the proactive sales team across all market segments.
• Plan and coordinate sales team activities, ensuring that team members produce and execute quarterly action plans.
• Conduct team management activities, including performance reviews, recruitment, rewards and recognition, and one‑on‑one meetings.
• Collaborate with the Director of Sales & Marketing to define and implement strategies aimed at achieving revenue goals.
• Undertake sales calls and presentations to maintain and grow relationships, maximising revenue from the assigned account base and geographical territory.
• Conduct sales trips within the territory as required by the annual sales and marketing plan, adhering to corporate travel policies and budgetary guidelines.
• Lead the hotel's engagement with LHG Global Sales offices, ensuring effective communication regarding hotel needs and offers, and plan GSO sales activities on behalf of the hotel.
• Achieve annual KPIs (hotel and GSO).
• Ensure compliance with all LHG programs, standards, and procedures to maintain customer service quality goals.

Qualifications

• A proven track record in leading and managing medium‑size teams.
• Proven proactive sales experience in the UK groups, corporate, and travel industry market segments (essential).
• Evidence of your ability to prospect for new business from previous experience.
• Strong negotiation skills and a drive for revenue as a motivated "hunter" salesperson.
• Experience in the luxury hotel sector (sales and operations) along with GSO experience (desirable).
• Experience in organising trade shows on a large scale—for example, IMEX, Sales Missions, ILTM Cannes.
• Strong business communication and interpersonal skills.
• The ability to travel for work without visa restrictions.

Your Benefits

Financial Wellbeing

• Discretionary Service Charge & Service charge participation
• 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
• Access to Wagestream – a salary advance benefit
• Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
• Discounted accommodation at The Langham, London for you and your family
• Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
• Up to £750 Recommend a Friend referral bonus
• Seasonal Travelcard loan
• Health Cash Plan (the hotel covers the cost of Level 1 with Simplyheath)
• Company pension plan
• Life insurance
• Discounts in various high street and online shops

Mental Wellbeing

• Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
• Learning and Development opportunities, including paid and unpaid cross‑departmental training, empowering you to progress in your career
• 2 staff parties per year and several colleague social and community events
• Access to the Employee Assistance Programme by Hospitality Action (24 / 7)
• Access to Qualified Mental Health First Aiders on site
• Most Valued Colleague of the Month and Year Awards
• Long Service Awards

Physical Wellbeing

• Free meals on duty in our Staff Restaurant
• Complimentary valet service of work attire provided
• Enhanced Sick Pay
• Eye test vouchers
• Cycle2Work scheme
• Subsidised regular Back Massage, Reflexology & Chiropody Sessions

OUR CULTURE

Our company is dedicated to cultivating a supportive environment where "Our People, Our Pride" serves as a guiding principle, fostering innovation, collaboration, and personal growth.

DIVERSITY & INCLUSION

The Langham, London is an equal opportunities employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on any protective characteristic.

DISABILITY INCLUSION

We are committed to disability inclusion and ensuring an inclusive recruitment process. If you require reasonable adjustments, such as accessible interview locations, adapted tests, or specific accommodations, please inform us at the outset. Our goal is to provide an equitable recruitment experience for all candidates.

SUSTAINABILITY PLEDGE

We are extremely proud to be recognised as an environmentally conscious hotel, constantly striving to improve our eco policies and initiatives to help preserve our world for future generations. We attained Platinum Earthcheck certification for the 4th consecutive year in December 2023, making us the first UK hotel to achieve Platinum status in 2020 and one of only two hotels in Europe and the UK currently holding this prestigious certification.

The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites and Palm Court restaurant, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe’s first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on building great memories for our guests and we’ve been doing so since 1865.

About Langham Hospitality Group

A wholly‑owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

Would you like to be a Director of Sales in such an iconic hotel? Then go ahead, apply!