Director of Operations — Multi-Unit Hospitality Leader (Canada)

Blue Shock Recruitment Solutions; Wakefield; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment firm is looking for a Director of Operations to oversee a portfolio of over 40 restaurants in Canada. The ideal candidate will ensure brand standards, guest satisfaction, and financial performance while fostering a people-first culture and developing future leaders. The role requires proven experience in multi-site management, strong financial acumen, and excellent communication skills. This is an excellent opportunity to make a significant impact in a thriving, people-oriented environment. Relocation assistance may be offered for the right candidate.

Qualifications

• Post-secondary degree in business, hospitality, or a related field preferred.
• Proven experience leading leaders in a multi-site restaurant environment.
• Strong collaboration skills to influence at all levels.
• Advanced financial knowledge and business acumen.
• Excellent verbal and written communication skills.
• Track record of coaching and developing leaders.
• Strong analytical and problem-solving abilities.
• Valid driver’s license and access to a vehicle.
• Flexibility to spend 75% of time in restaurants.
• Eligibility to work in Canada (citizen or permanent resident).

Responsibilities

• Lead a people-first culture that drives engagement across the employee lifecycle.
• Coach Operations teams to meet brand standards.
• Ensure teams deliver memorable guest experiences.
• Deliver financial performance by meeting planned targets.

Skills

People management

Operational excellence

Financial acumen

Analytical skills

Communication skills

Problem-solving

Education

Post-secondary degree in business or hospitality

Job description

A leading recruitment firm is looking for a Director of Operations to oversee a portfolio of over 40 restaurants in Canada. The ideal candidate will ensure brand standards, guest satisfaction, and financial performance while fostering a people-first culture and developing future leaders. The role requires proven experience in multi-site management, strong financial acumen, and excellent communication skills. This is an excellent opportunity to make a significant impact in a thriving, people-oriented environment. Relocation assistance may be offered for the right candidate.