Director of Operations / Integrator (Mid-Level Focus)

ONE2ONE Inc.; Lancaster; On-site; GBP 75,000 - 98,000; Full time

Job summary

A fast-growing Managed Service Provider in the UK seeks a Director of Operations / Integrator to enhance team efficiency and improve operations. This role requires over 5 years of leadership experience, preferably in the IT services sector. The ideal candidate will help in structuring processes and ensuring accountability, thus driving measurable results. Competitive salary of $100,000–$130,000 and various benefits are offered.

Benefits

Health benefits

Dental benefits

Vision benefits

PTO

401k

Stock Appreciation Rights (SARS) program

Qualifications

• 5+ years of experience in operations, business management, or a similar leadership role.
• Experience in an MSP, IT services, or technical operations environment preferred.
• Strong problem-solving and organizational skills with a data-driven mindset.
• Excellent communication and collaboration abilities.

Responsibilities

• Build structure and consistency into day-to-day operations.
• Partner with leadership to turn vision into actionable priorities and measurable results.
• Improve processes and systems for communication, efficiency, and accountability.
• Support team leads with project tracking, reporting, and cross-department coordination.
• Identify opportunities for operational improvement through metrics and analysis.

Skills

Problem-solving

Organizational skills

Communication

Collaboration

Data-driven mindset

Job description

Director of Operations / Integrator (Mid-Level Focus)

✅ Do you love bringing clarity, consistency, and structure to fast-moving teams?
✅ Are you energized by solving problems and helping people work smarter, not harder?
✅ Do you thrive in a growing business where your work directly impacts results?

If that sounds like you, you may be our next Director of Operations / Integrator!

ONE 2 ONE is a fast-growing Managed Service Provider (MSP) that delivers IT and cybersecurity services to small and mid-sized businesses. We’re looking for a process-minded leader to partner closely with our CEO to strengthen operations, drive accountability, and create a foundation for scalable growth.

We operate on EOS (Entrepreneurial Operating System) and live by our Core Values:

• Lead with a Moral Compass
• Be Servant-Minded
• We Before Me
• Fail Fast, Grow & WIN!

What You’ll Do

• Build structure and consistency into day-to-day operations.
• Partner with leadership to turn vision into actionable priorities and measurable results.
• Improve processes and systems for communication, efficiency, and accountability.
• Support team leads with project tracking, reporting, and cross-department coordination.
• Identify opportunities for operational improvement through metrics and analysis.

What We’re Looking For

• 5+ years of experience in operations, business management, or a similar leadership role.
• Experience in an MSP, IT services, or technical operations environment preferred.
• Strong problem-solving and organizational skills with a data-driven mindset.
• Excellent communication and collaboration abilities.
• Someone who loves creating clarity and helping others succeed.

Why Join ONE 2 ONE

• Impactful Work: Directly shape the structure and efficiency of a growing business.
• Competitive Pay: $100,000–$130,000 base salary (DOE) + bonus potential.
• Ownership Opportunity: Participate in our Stock Appreciation Rights (SARS) program.
• Benefits: Health, dental, vision, PTO, 401k, and more.
• Collaborative Culture: Work in a supportive, growth-minded environment where teamwork and innovation thrive.

Ready to Help Build What’s Next?

If you’re ready to grow your career in operations and make a meaningful impact, we’d love to hear from you.
Apply now to join ONE 2 ONE and help us scale with purpose!

To be considered for this role, please take this short 10-minute survey! ONE 2 ONE Inc.