Director of Operations

Great Ormond Street Hospital for Children NHS Foundation Trust; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

An NHS children's hospital in Greater London is seeking a Director of Operations to provide strategic and operational leadership. This key leadership role will ensure high-quality, effective service delivery across multiple clinical directorates. The successful candidate will demonstrate a proven track record in operational leadership, focusing on quality improvement and patient-centered care. A commitment to diversity and inclusivity is essential. Applications are welcomed from underrepresented groups.

Qualifications

• Proven experience in operational leadership roles.
• Ability to manage complex healthcare environments.
• Demonstrated commitment to quality of care and patient experience.

Responsibilities

• Provide strategic and operational leadership to clinical directorates.
• Deliver financial and performance improvement and transformation.
• Foster continuous quality and patient experience improvement.

Skills

Operational leadership

Strategic planning

Financial management

Quality improvement

Collaboration

Compassionate leadership

Job description

Reporting to the Chief of Service, the Director of Operations is a key role within the new operating model.

The Director of Operations will provide strategic and operational leadership to the clinical directorates, working in partnership with the Chief of Service and Director of Nursing, wider clinical teams, Executive and corporate teams. They will be responsible for turning our strategy into operational reality and for ensuring high-quality, safe, effective and timely delivery of services across GOSH.

The Director of Operations is a key leadership role, accountable for delivery of financial and performance improvement, transformation, fostering continuous quality and patient experience improvement, and enabling teams to deliver exceptional outcomes for children, young people, and their families.

We are recruiting for two Director of Operations to join the leadership triumvirates for the following groupings of directorates:

• Core Clinical Services and Clinical Site Operations
• Body, Bones & Mind, and Blood, Cells and Cancer

As an inspiring and highly skilled and experienced operational leader, you’ll demonstrate a track record in operational delivery. You’ll have the ability to work with colleagues across the organisation to achieve the highest standards in performance, innovation, quality of care and patient experience.

You will work alongside the Chief of Service and Director of Nursing to provide leadership support across the grouping of Directorates in pursuit of creating an open and participative culture that enables staff to perform at their very best, promoting a patient‑centred culturally sensitive approach to the delivery of patient care. As a senior leader within the organisation, you will have a key role in the embedding of the Trust’s values.

To succeed in this role, you’ll be an experienced, innovative, compassionate leader with an abundance of resilience and creativity. An inspirational leader, you’ll want to make a real difference to patients and families. You’ll provide clarity of thought, a calm approach and purpose when the pressure to deliver is on. Just as importantly, you’ll embody our values – focused on patients, continuously improving and innovating through collaboration and teamwork, striving for excellence, and being respectful of others and the role that they play in delivering services to our patients and families.

We are keen to make our workforce as diverse as the communities we serve, and we hope to attract applications from underrepresented groups, including people with Black, Asian and Minority Ethnic heritage, people with a disability, and people from LGBTQ+ communities. By growing an ever more diverse workforce, we’ll have a greater range of perspectives and knowledge, meaning that we can provide the children and young people at our hospital with even better care.

Our hospital is committed to creating an environment that is open and inclusive. Our staff are encouraged to engage with colleagues through the following networks: REACH (Race, Ethnicity and Cultural Heritage) ENABLED (Enhancing Abilities & Leveraging Disabilities Network), PRIDE and Women’s networks; all of which are sponsored by a member of our Executive Management Team.

We want to ensure that all of our people, regardless of their background, are seen and heard. We want to attract applicants that share our commitment to inclusion and that understand diversity is a strength that is embraced and valued.

For further details / informal visits contact:

Name: Dena Marshall
Job title: Chief Operating Officer
Email address: [e-mail]
Telephone number: 02074059200

Sian Pincott, Chief of Service – Body, Bones & Mind & Blood, Cells & Cancer
[e-mail]

Tim Liversedge, Chief of Service – Core Clinical Services & Clinical Site Operations
[e-mail]