Director of Implementation

Keebler Health; North East; On-site; GBP 80,000 - 110,000; Full time

Job summary

A leading healthcare technology company is seeking a Director of Implementation in North East England. In this role, you will own the end-to-end implementation lifecycle for newly signed clients, translating commercial and clinical requirements into actionable plans. Collaborating with cross-functional teams, you will ensure successful delivery and customer satisfaction while setting clear success criteria. This strategic position offers the opportunity to influence scalable solutions in high-profile healthcare organizations.

Qualifications

• 7 years of experience in implementation solutions engineering or related roles.
• Proven track record of leading complex healthcare technology solutions.
• Strong ability to mold ambiguous customer needs into clear plans.

Responsibilities

• Own the end-to-end implementation lifecycle for newly signed customers.
• Translate commercial agreements into clear implementation plans.
• Lead cross-functional teams to design and build customer implementations.

Skills

Implementation solutions engineering

Leading cross-functional teams

Customer go-live success

Excellent communication skills

Accountability in delivery

Job description

We’re seeking a Director of Implementation to own the successful delivery of Keebler Health’s platform for newly signed provider and payer partners. Reporting directly to a Head of Revenue you will be responsible for translating commercial contracts into live high‑impact clinical and data workflows.

In this outcomes‑focused role you’ll lead cross‑functional implementation teams—including engineers, data specialists and clinical operators—to design, build and deploy customer‑specific solutions. You will own go‑live success, ensure customers realize value quickly and then execute a clean hand‑off to account ownership once implementations are complete.

Your work will directly influence customer satisfaction, revenue realization and Keebler Health’s ability to scale across high‑profile healthcare organizations.

Key Responsibilities

• Own the end‑to‑end implementation lifecycle for newly signed customers from contract signature through go‑live and handoff to account management.
• Translate commercial agreements, clinical requirements and data realities into clear implementation plans and executable workflows.
• Lead and coordinate engineers and data teams and clinical stakeholders to design and build customer‑specific implementations.
• Serve as the primary implementation lead and decision‑maker for customers, establishing credibility with provider and payer operational, technical and clinical leaders.
• Define and own implementation outcomes by setting clear success criteria, timelines and milestones aligned with business and customer goals.
• Make trade‑off decisions across scope sequencing and technical approach to ensure timely delivery without sacrificing quality or safety.
• Develop and refine repeatable implementation patterns, tooling and best practices to improve speed, quality and scalability over time.
• Identify implementation risks early and proactively resolve blockers across product engineering, clinical and commercial teams.
• Partner closely with Sales, Product Engineering and Clinical leadership to continuously improve how Keebler Health delivers value to customers.

Qualifications

• 7 years of experience in implementation solutions engineering, technical delivery or related roles in high‑growth healthcare technology environments.
• Proven track record of leading cross‑functional teams to deliver complex customer‑facing healthcare technology solutions with measurable business outcomes.
• Experience owning delivery outcomes—not just project execution—including customer go‑live success and value realization.
• Strong ability to mold ambiguous customer needs into a clear technical and operational plan.
• Excellent communication and interpersonal skills with the ability to lead confidently with customers and internal stakeholders.
• High sense of accountability to communicate and take honest ownership over wins and losses for both senior leadership and customer stakeholders.

Preferred Qualifications

• Experience with healthcare technology or value‑based care.
• Understanding of interoperability standards (FHIR, HL7) and healthcare compliance (HIPAA).
• Experience with clinical or operational workflows in provider organizations or risk‑bearing entities.
• Prior experience working in a startup or high‑growth environment.
• Extraordinary sense of humor.

To Apply

Email or submit a resume with:

• A highly personalized bold and hilarious Keebler Health‑style introduction that grabs attention—outgoing fun and uniquely you. Think: confident, high‑energy, slightly irreverent (but still professional) with a smart nod to healthcare value‑based care and the fact that we’re building something real.
• The role you’re applying for.
• A link to your LinkedIn profile.
• Anything else you think we should know.