Director of Enterprise Applications & Systems

The Francis Crick Institute; Barton-in-Fabis; Hybrid; GBP 60,000; Full time

Job summary

A leading research institution in Barton-in-Fabis is seeking an experienced Enterprise Systems Lead – ServiceNow to join their hybrid team. This pivotal role involves leading the design and development of enterprise platforms. Candidates should have at least 5 years of experience in similar roles, strong leadership in ServiceNow implementations, and a solid understanding of integrated solutions. The position offers a salary starting from £59,761 along with comprehensive benefits including generous leave, a robust pension scheme, and health well-being services.

Benefits

Generous leave

Pension Scheme

Health & Well-being services

Childcare support allowance

Discounted gym memberships

Qualifications

• Minimum 5 years of experience in enterprise systems lead or similar roles.
• Proven leadership in ServiceNow implementations.
• Expertise in complex SaaS platforms and ITIL-based approaches.

Responsibilities

• Lead design, implementation, and service transition for enterprise systems.
• Collaborate with teams to prioritize and support workflows.
• Manage integrations using ServiceNow integrations platform.

Skills

Leadership

Stakeholder engagement

ServiceNow

SaaS platforms

Database design and management

Tools

ServiceNow

Power BI

Splunk

Job description

Details of the role: Working pattern: Monday – Friday. This is a 12-month (Mat cover) fixed‑term position on the Crick terms and conditions of employment. This role is hybrid and requires a minimum of 3 days per week in the office. Salary: From £59,761 with benefits, subject to skills and experience. Application closing date: 4th of January 2026 at 23.59.

About the role

We are looking for an engaging and passionate Enterprise Systems Lead – ServiceNow to join our team at the Crick. This is a pivotal role where you will participate in the design, development, and ongoing improvement of enterprise platforms and integrated systems that support the Crick's needs and ambitions.

What you will be doing

• Lead the delivery of design, implementation and service transition for products and services using the current enterprise systems platforms (focused on ServiceNow, but may also include Workday, particularly where scope includes both platforms).
• Work with other leads within ITO to prioritise work packages for the Enterprise systems team.
• Work with Application Owners and external vendors to design and support workflows to support operations and science processes.
• Support the Head of Enterprise Systems to develop processes and ways of working that support the strategic vision of ITO including automation, documentation, modularisation and reuse.
• Implement and manage integrations using the ServiceNow integrations platform (e.g. Flow Designer) to create, streamline, and automate processes.

About you

• Proactive leader with strong organisational skills, stakeholder engagement experience, and a solid understanding of the design and development lifecycle.
• Hands‑on experience with ServiceNow or similar ITSM platforms, guiding developers and driving process improvements.
• Experience of change and administration of complex SaaS platforms, effective communication and testing processes.
• Exposure to Enterprise Business Intelligence tools such as Power BI and IT Service Intelligence tools such as Splunk, as well as the infrastructure required to support them.
• Data mindset with experience of database design, development and management, and knowledge of ETL/ESB tools.
• Use of an ITIL‑based approach for service, change and incident management.
• Ability to identify, troubleshoot and resolve business‑critical live systems issues using a methodical, cross‑team approach.

Minimum Criteria

For successful consideration, candidates should have at least 5 years of experience in enterprise systems lead or similar roles, demonstrable leadership in ServiceNow implementations, and a proven track record of delivering integrated solutions in a research or academic environment.

What will you receive?

• Salary: From £59,761 with benefits, subject to skills and experience.
• Generous leave: 28 days of annual leave, plus three additional days over Christmas and bank holidays.
• Pension Scheme: Defined contribution pension with employer contributions of up to 16 %.
• Health & Well‑being: 24/7 GP consultation services and occupational health services.
• Work‑life Balance: Back‑up care for dependents, childcare support allowance, annual leave purchase options.
• Perks: Discounted gym memberships, bike‑to‑work scheme, shopping discounts, subsidised on‑site restaurant.

EEO Statement

The Francis Crick Institute is committed to diversity and inclusion. We actively encourage applications from individuals of all genders, ethnicities, abilities, and experiences. We are a Disability Confident employer and will make reasonable adjustments where needed.