Director of Engineering & Technology - Aftermarket Services Transformation

Plexus Corp.; Livingston; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

A global engineering firm is seeking a Director of Engineering & Technology to lead the transformation of Aftermarket Services. This role requires extensive leadership experience, strategic vision, and a proven background in manufacturing and technology. The ideal candidate will guide the design of impactful service operations and manage a diverse team while enhancing service delivery using state-of-the-art technology. Attractive benefits and a flexible working environment are provided.

Benefits

Bespoke development plan

Online learning and formal development programs

Enhanced pension contributions

33 days of annual leave

Private medical insurance

Employee Assistance Program (EAP)

Cycle to work scheme

Flexible Hybrid Working Available

Occupational health

Qualifications

• Minimum 12 years of experience in Engineering or Technology leadership.
• Direct experience in Sustaining Engineering or Aftermarket Services operations.
• Ability to coach and mentor a technical team of 5-10.

Responsibilities

• Lead global transformation of AMS value stream.
• Define and own the AMS technology roadmap.
• Architect efficient AMS process flows and seek automation opportunities.

Skills

Strategic Vision & Influence

Aftermarket Services Domain Expertise

Strong Manufacturing Acumen

Exceptional People Leadership

Education

Bachelor's degree in Engineering or Computer Science

Master's or MBA

Tools

Manufacturing software (e.g., MES)

Job description

Who we are and what we do?

We help our customers deliver products to the world which have a profound impact on people's lives.
From ultrasound units and 3D printing to network security applications and in-flight Wi‑Fi, we help create products that build a better world.
We’re a global team of experts who partner with our customers to bring their products to life through inspired innovation and world‑class customer service.

Whether you’re looking to start, change, or advance your career find your path at Plexus and leave your mark on the world with us.

The Role: Own the Future of Service Engineering

We are seeking a technically acute, strategic Director of Engineering & Technology to lead the global transformation of our Aftermarket Services (AMS) value stream (repair, refurbishment, lifecycle extension). This is a pivotal role where you will act as the principal investigator, driving the mandate to integrate Industry 4.0 methodologies, advanced diagnostics, and automation across our service operations worldwide.

Your mission is clear: translate cutting‑edge technology into pragmatic, scalable solutions that redefine our service delivery, significantly improving cost efficiency, repair cycle time, and product quality in a service environment.

Key Technical & Strategic Accountabilities

• AMS Technology Roadmap: Define and own the 3‑5 year technical strategy for the AMS segment. Prioritize and champion investments in technologies like Automated Test Equipment (ATE), Predictive Diagnostics (ML/AI), and IoT systems to maximize service performance.
• Pioneering Innovation: Lead the full technology lifecycle, from proof‑of‑concept through global scaling, for complex, multi‑site technology deployments that drive operational efficiency.
• Data‑Driven Diagnostics: Oversee the development of advanced diagnostic tools and algorithms, ensuring repair data is converted into actionable intelligence that provides critical feedback loops to our New Product Introduction (NPI) teams.
• Global Process Optimization: Architect new, highly efficient AMS process flows, actively seeking opportunities for automation using Collaborative Robotics and sophisticated vision systems to improve throughput and quality.

Requirements (Top 5 Must‑Haves)

To succeed in this role, you must possess the following blend of strategic, domain, and people leadership skills:

• Strategic Vision & Influence: Proven ability to create a compelling future vision for AMS technology and operations, and successfully influence diverse executive stakeholders to secure necessary investment and operational buy‑in.
• Aftermarket Services Domain Expertise: Direct, demonstrable experience (12+ years total, 5+ years dedicated) in Sustaining Engineering or Aftermarket Services operations, understanding the distinct value proposition versus traditional manufacturing.
• Strong Manufacturing Acumen: Expert‑level understanding of how complex products are built and the ability to apply that knowledge to design robust service and diagnostic solutions.
• Exceptional People Leadership: A strong track record of coaching, mentoring, and developing technical talent. You must have the capacity to grow and lead a team of 5‑10 technical leads/engineers from an initial base of one direct report.

What You Will Bring (Qualifications & Experience)

Minimum experience and qualifications:

• Minimum of 12 years of progressive experience in an Engineering or Technology leadership role.
• Bachelor's degree in Engineering, Computer Science, or a related technical field is required (Master's or MBA preferred).
• Highly Desirable (Nice‑to‑Haves):
  • Experience managing and leading through high ambiguity in services and manufacturing.
  • Familiarity with manufacturing software (e.g., MES) integration and practical automation experience.
  • Previous experience in the Electronics Manufacturing Services (EMS) sector, preferred, but not essential.

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

Why you will love it?

At Plexus, we’re at our best when opportunities are met with passion, open communication, and teamwork. Our employees work alongside a global team of experts who engage in projects that span a variety of industries — helping our customers in creating the products that build a better world.

At Plexus, you will find:

• A workplace centered on collaboration and integrity
• Supportive leadership teams that value work‑life balance through a flexible work environment
• An inclusive environment that values diverse backgrounds, experiences, and expertise
• Flexible career paths across a variety of disciplines
• Innovative design solutions and state‑of‑the‑art technology that improves lives
• Through our commitment to local community involvement we encourage our employees to participate in outreach activities with charities, local Schools, Universities, and Colleges and to promote careers in the STEM fields

Additionally, when you join, we want you to enjoy what you do and be rewarded for your contribution, so we have a range of attractive benefits on offer:

• Bespoke development plan
• Online learning and formal development programs
• Full‑time, permanent employment contract
• Enhanced pension contributions
• 33 days of annual leave (inclusive of public holidays)
• Paid family leave
• Private medical insurance
• Group income protection insurance
• Employee Assistance Program (EAP)
• Electric Vehicle Salary Sacrifice Scheme
• Cycle to work scheme
• Volunteer time off
• Flexible Hybrid Working Available (role dependent)
• Life assurance
• Occupational health
• Vision care discounts
• Discount schemes
• Company sick pay scheme
• Onsite gym/ discounted gym

Application Process

We don’t look for culture fit, but culture add. We value all the perspectives our team brings to the table, and we want to hear from YOU. We encourage people from all backgrounds to apply to our positions, and will look at candidates holistically, balancing work, education and additional experiences.