Director of Client Success & Growth

CFO Insights; City Of London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading finance organization in London seeks a Client Success Director to shape and execute its client success strategy. You will lead a high-performing team, ensuring client onboarding and management while directly impacting the company's growth and operational efficiency. The ideal candidate has over 5 years of leadership experience in fast-paced environments and a proven track record in client success and operations. This position offers market-competitive compensation and opportunities for international travel.

Benefits

Unlimited growth potential

Market-competitive compensation

Travel opportunity to conferences overseas

Diverse and international working atmosphere

Invaluable transferable skills development

Qualifications

• 5+ years of leadership experience in related leadership roles in a fast-paced high growth environment.
• Strong project management and process creation skills and strong ability to prioritize.
• A track record of successfully leading and scaling similar functions.
• Experience in client success / business operations in a high growth business.
• Strong analytical skills and fluency across relevant tools paired with commercial acumen.
• Proven success in applying automation to scale operations.
• A passion for people, coaching, mentoring, and leading teams.
• Proven success in growing the client/customer success function.

Responsibilities

• Accountable for delivery to all clients and onboarding new clients.
• Manage, grow and mentor the client success team.
• Focus on customer success and implement best practices.
• Build and harmonize cross-departmental processes.
• Create an incredible user journey through a product-led approach.

Job description

A leading finance organization in London seeks a Client Success Director to shape and execute its client success strategy. You will lead a high-performing team, ensuring client onboarding and management while directly impacting the company's growth and operational efficiency. The ideal candidate has over 5 years of leadership experience in fast-paced environments and a proven track record in client success and operations. This position offers market-competitive compensation and opportunities for international travel.