Director, Business Process Improvements Manager

BNY Mellon; Manchester; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading global financial services firm seeks a Director, Business Process Improvements Manager in Manchester, UK. This role involves leading business process improvements and managing performance across teams to enhance client satisfaction. Applicants should have 10-15 years of experience and strong leadership skills, preferably in operations or business analysis. The position offers competitive compensation and benefits, supporting professional growth and work-life balance.

Benefits

Competitive compensation

Flexible global resources

Generous paid leaves

Qualifications

• 10-15 years of total work experience preferred.
• 3-5 years in management preferred.
• Experience in Operations, Business Analysis, or Technology preferred.

Responsibilities

• Lead initiatives for business process improvements across multiple teams.
• Develop practices to ensure client satisfaction.
• Manage performance of assigned staff through coaching and guidance.

Skills

Leadership

Business Process Improvement

Client Relationship Management

Operations

Analytical Skills

Education

Bachelor’s degree or equivalent

Job description

Director, Business Process Improvements Manager

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Director, Business Process Improvements to join our Operations team supporting Payments including Sanctions. This role is located in Manchester, UK.

In this role, you’ll make an impact in the following ways:

• Lead initiatives relating to business process improvements consisting of multiple teams, setting departmental priorities and allocating resources to align with business objectives and annual plan. Focus on operations guard-rails to ensure consistency in delivery and alignment of business objectives.
• Develop and implement practices to ensure internal and external client satisfaction and lead key initiatives while maintaining familiarity with industry best practices and seeking opportunities to implement them.
• Participate in long-term or strategic planning for the business process improvements to improve overall client experience, team productivity, and quality.
• Maintain relationships with senior business and sales leaders to report trends and needs; provide forward-looking and strategic insight on process improvement initiatives to drive future revenue growth.
• Set strategic priorities on initiatives designed to improve business process improvements. Determine needed improvements through review, research and analysis of problems reported. Attention to detail and understanding of the end-to-end ecosystem.
• Reimagine and publish Management Information Dashboards that track KPI/KRI progress with early warning systems, benefit tracking. Focus on operational scalability, resiliency and client-experience.
• Consistently deliver quality business solutions and anticipate and manage difficult client expectations; see ahead to future possibilities and translate these into actionable proposals/business plans. Effectively build relationships with internal teams and clients.
• Manage performance of assigned staff (as may be required) through coaching and guidance, recruit, direct, motivate, and develop staff to maximize their contribution and professional growth.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 10-15 years of total work experience preferred with at least 3-5 years in management preferred.
• Experience in Operations, Business Analysis, or Technology preferred. A transformative leader.
• Proven ability to manage large, complex business process improvement initiatives and build effective relationships with senior business and sales leaders.
• Strong leadership skills with experience managing teams through other managers.
• Sound understanding of Payments.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.