Director, Benefits

Verint; United Kingdom; Remote; GBP 123,000 - 131,000; Full time

Job summary

A global customer engagement company is seeking a Benefits Administration Director to oversee health benefits strategy and compliance for US employees. The position requires extensive experience in HR and benefits leadership, with a focus on vendor management and compliance. The ideal candidate will have strong analytical and communication skills, and must be available to work EST hours in a remote role. Competitive salary range starts at $165K.

Qualifications

• 10 years of experience in leading Benefits Administration for large corporations.
• 5 years of HR/Benefits leadership experience in a self-insured company.
• 8 years of progressive people leadership experience.

Responsibilities

• Direct development and implementation of health benefits strategy.
• Lead annual renewal and open enrollment processes.
• Ensure benefits programs meet employee needs and comply with legal requirements.

Skills

Advanced Microsoft Excel skills

Strong vendor management and selection experience

Strong analytical skills

Effective communication

Strong problem-solving skills

Attention to detail

Customer service

Education

Bachelor’s degree or equivalent experience in business administration, healthcare, human resources

Job description

Overview

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

Overview of Job Function

Responsible for the strategic direction, alignment, design and oversight of all benefit plans, programs and employee HR compliance resources for US employees.

Principal Duties and Essential Responsibilities

• Direct the development, implementation and ongoing analysis of the health benefits strategy – including plan design, pricing strategy, administration, compliance, communications, implementation and evaluation.
• Lead annual renewal and open enrollment processes, including obtaining and analyzing benchmark data and utilization data, identifying trends, preparing recommendations with impact assessments for senior leadership, creating content for employee information sessions and communications, and communicating & testing benefits administration system requirements for execution.
• Responsible for ensuring benefits programs continue to meet employee needs, comply with legal requirements, are cost effective and consistent with the company’s total rewards philosophy.
• Maintain a wellness strategy that nurtures a culture of health with an emphasis on preventive care.
• Monitor benefits programs to ensure compliance with internal guidelines and regulatory requirements, adjusting plans and programs as needed.
• Partner with Engagement Team to vet content for the monthly newsletter (TheHR Compass) and deliver robust content and resources covering the four pillars.
• Responsible for all aspects of leave management, tuition reimbursement, paid time off, annual holiday schedules and workers’ compensation.
• Complete side-by-side assessments and provide guidance as part of the diligence process for mergers and acquisitions.
• Responsible for preparing all department expenses and tracking actual expenses against budget.
• Responsible for overseeing all annual compliance processes, health & welfare 5500, PCORI filing.
• Conduct regular meetings with brokers and account managers across plans to address issues, discuss trends & best practices, utilization and opportunities for improvement.
• Responsible for ensuring internal compliance posters site is current and contains all required federal, state & local compliance notices for employees in 48 states.
• Oversee all vendor relationships and partner with procurement and legal teams to execute contracts with new vendors, as needed.
• Effectively manage a benefit team.

Minimum Requirements

• Bachelor’s degree or equivalent experience in business administration, healthcare, human resources or a related field, or equivalent work experience.
• 10 years of experience in leading Benefits Administration for large corporations.
• 5 years of HR/Benefits leadership experience in a self-insured company.
• 8 years of progressive people leadership experience including coaching, development/training, performance management and driving engagement.
• Advanced Microsoft Excel skills.
• Strong vendor management and selection experience.
• Strong relationships with brokers and supporting vendors.
• Strong analytical skills with ability to present results in a clear and effective manner.
• Strong problem-solving skills with ability to apply resolutions.
• Effective communicator with strong interpersonal skills and a proven ability to work in a collaborative, team-oriented environment.
• Strong attention to detail and excellent customer service required.
• Hands-on leader who has a proven ability to prioritize competing responsibilities, clearly communicate expectations and meet tight deadlines.
• Strong track record with developing a cross-functional, cross-skilled matrix team.
• Location of role is US remote but must be able to work EST hours.
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SSN verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.

MIN: $165K

MAX: $175K