Direct Protection Sales Specialist – Impactful Customer Care

Aviva; Norwich; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services provider is hiring a Direct Sales Protection Expert in Norwich. This role involves guiding customers through their protection options and providing excellent support via phone and online. The ideal candidate should be a confident communicator, proactive, and detail-oriented, with a strong desire to help customers. Competitive salary of £25,100, along with a generous benefits package including bonuses, pension contributions, and flexible working options.

Benefits

Starting salary of £25,100

Bonus opportunity - up to 6%

Generous pension scheme

25 days holiday plus bank holidays

Private Medical Benefit

Discounts on Aviva products

Free Aviva shares

Supportive policies for employees

Flexible benefits options

Paid volunteering days

Qualifications

• Excellent communication skills to guide customers effectively.
• Ability to handle customer inquiries in various formats.
• Experience in a customer-focused environment is advantageous.

Responsibilities

• Guide customers through their protection journey with care.
• Handle calls and manage online customer support.
• Work collaboratively with colleagues to achieve desired outcomes.

Skills

Confident communicator with a warm, professional tone

Able to stay calm and focused in a fast-paced environment

Comfortable using digital tools and managing multiple tasks

Proactive and detail-oriented, with a problem-solving mindset

Experience in customer service or financial services

Job description

A leading financial services provider is hiring a Direct Sales Protection Expert in Norwich. This role involves guiding customers through their protection options and providing excellent support via phone and online. The ideal candidate should be a confident communicator, proactive, and detail-oriented, with a strong desire to help customers. Competitive salary of £25,100, along with a generous benefits package including bonuses, pension contributions, and flexible working options.