Digital Transformation Lead - Harness South

NHS; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A primary care network in London is seeking a Digital and Transformation Lead to enhance primary care services. The role involves leading digital initiatives, developing new care models, and ensuring compliance with NHS priorities. Candidates should have a degree and strong organizational skills. The position offers a chance to drive transformation in a supportive environment.

Qualifications

• Significant knowledge and understanding of PCN networks and their priorities.
• Exceptional organizational and administrative skills.
• Experience in delivering new initiatives within primary care.

Responsibilities

• Lead delivery and continuous development of PCN services.
• Design and implement new models of care.
• Monitor and evaluate the impact of digital initiatives.

Skills

Knowledge of PCN networks

Organizational skills

Communication skills

Microsoft Office Software

Education

Degree or equivalent level education

Tools

EMIS Clinical systems

Job description

Overview

Harness South Primary Care Network (PCN) is seeking a dynamic and experienced Digital and Transformation Lead (DTL) to support the coordination and delivery of high-quality, innovative primary care services. The DTL will lead operational leadership, digital transformation, and service redesign across the PCN, in line with the Network Contract DES, ARRS framework, and NHS priorities.

Job responsibilities

The post-holder will:

• Lead the delivery and continuous development of PCN services in line with the Network Contract DES, Investment and Impact Fund (IIF), PCN neighbourhood development and evolving NHS priorities.
• Ensure timely and accurate submissions for DES, IIF, Enhanced Services and other income-generating initiatives, working closely with clinical and administrative teams.
• Design and implement new models of care that maximise the impact of the multidisciplinary team and embed digital tools and pathways effectively.
• Develop and maintain comprehensive Standard Operating Procedures (SOPs), governance framework and business continuity plans to support business resilience.
• Lead the strategic implementation and optimisation of digital transformation programmes across member practices, including but not limited to:
• Cloud-based telephony
• Digital triage platforms
• Abtrace optimisation
• EMIS Hub and workflow standardisation
• Represent the PCN at digital transformation forums and other external networks.
• Act as the primary liaison with key internal and external stakeholders, including practice managers, clinical leads, ICB digital transformation teams, IT support providers, and external contractors.
• Monitor and evaluate the impact of digital initiatives, using data dashboards, feedback, and quality improvement methodologies to inform continuous improvement.
• Commit to ongoing professional development, including training in digital health, leadership, service redesign and change management.
• Lead the transformation and operational delivery of the Enhanced Access Hub, including digital triage, capacity planning, reporting and continuous service improvement.
• Support the design and implementation of Neighbourhood Models of Care, aligned to integrated neighbourhood teams and local place-based priorities.
• Facilitate cross-practice collaboration and standardisation of pathways across the PCN for long-term condition management, urgent care access and preventative health.
• Work with local partners (e.g., community services, mental health providers, local authority teams) to support integrated service models.
• Drive patient-facing digital innovations (e.g., online consultation tools, NHS App optimisation, patient education platforms) to enhance access and self-management.
• Champion digital inclusion and ensure equitable access to digital services for diverse and underserved populations.
• Contribute to the creation and delivery of a PCN-wide digital and transformation roadmap aligned with local Integrated Care System (ICS) strategy.

About us

Harness South PCN consists of 10 GP practices based over 10 sites, caring for a population of over 75,000 patients. We work with a range of local providers to offer more personalised, co-ordinated health and social care.

Person specification

Knowledge & Skills Essential

• Significant and demonstrable knowledge and understanding of PCN networks and their priorities
• Exceptional organisation and administrative skills
• Knowledge of Microsoft Office Software / Outlook / PowerPoint and Excel
• Good oral and written communication skills

• Desirable EMIS Clinical systems experience
• A general understanding of the NHS and how it works locally and nationally

Values & Behaviour Essential

• Inclusive of other stakeholders
• Demonstrates ethics, values and personal qualities consistent with Harness vision and values
• Adaptive, flexible and innovative approach
• Commitment to equality, diversity and inclusion
• Ability to problem solve and respond to sudden demands
• Ability to concentrate on complex tasks while managing interruptions
• Demonstrates visible leadership

Experience Essential

• Demonstrable experience of general practice and primary care
• Experience in delivering new initiatives
• Experience in developing and managing relationships with diverse stakeholders

• Desirable
• Significant NHS management experience
• Experience of increasing participation through communication and engagement
• Local knowledge

Qualifications Essential

• Degree or equivalent level education OR ability to demonstrate competency at this level

• Desirable
• Project Management Certificate (QSIR or Prince 2)

Other requirements

Disclosures This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure to be made to the Disclosure and Barring Service.

Employer details

Employer name Harness Care Ltd

Address Central Middlesex Hospital, Acton Lane, London, NW10 7NS

Employer's website https://www.harnesspcn.nhs.uk/