Digital Support Officer

NHS; Gloucester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization is seeking a Digital Support Officer in Gloucester to provide comprehensive digital support and customer service across IT services. The role involves managing an e-learning platform, coordinating with operational teams, and supporting IT initiatives to enhance patient care. Candidates should have strong communication skills and a good educational background, particularly in English and Mathematics. This is a full-time position with 12-month fixed-term contracts, focusing on staff development and engagement.

Qualifications

• Experience in an admin role is essential.
• Working knowledge of Digital Dictation technologies is desirable.
• Awareness of ITIL Service Management is advantageous.

Responsibilities

• Provide high-quality customer-focused support to IT staff.
• Manage e-learning platform with external third parties.
• Compile and share update content with wider IT Team.

Skills

Excellent communication skills

Customer service skills

Organisational skills

Self-motivated

Ability to motivate others

Education

Good general level of education in English and Mathematics

Experience of working within the NHS

Tools

M365 Suite (Outlook, Exchange, MS Teams, Visio, Excel, Word, PowerPoint)

Digital Dictation technologies

Job description

Digital Support Officer

Closing date: 21 January 2026

This role is offered on a fixed term basis for 12 months. The hours are full-time, 37.5 hours per week.

The Digital Support & Engagement team are excited to offer an opportunity to join the team and support us in delivering digital support across Gloucestershire which will help to support our clinicians in delivering the very best care possible.

As a Digital Support Officer, you will be joining a highly dynamic team that is supportive and puts staff development at the forefront of its business. Working with our team will provide personal development, with the chance for you to hone existing skills and develop new ones.

The postholder will be required to have excellent communication and customer services skills with the ability to communicate at all levels across the organisation and across external stakeholders.

This role will provide comprehensive support to the Digital Support & Engagement Team, as well as administrative support for key departmental meetings (including agendas, minutes, action logs and following up on actions).

Main duties of the job

To ensure the provision of high-quality customer focused support to all staff in relation to the services provided by Information Technology.

Main responsibilities include:

• Liaise with third party (University of Gloucestershire) in the management of e-learning platform
• Support operational teams by growing the use of digital e-learning platform for patients
• Keeping on top of digital enquires and requests for guidance via various communication methods.
• Diary Organisation for the Digital Instructor Team
• Promotional work - administration
• Compiling weekly/ monthly/ yearly update content to share with the wider IT Team
• Minutes of sessions/ follow up correspondence
• MS Forms Feedback forms
• Liaise with users to arrange support sessions for Digital Instructors
• Send relevant follow up guidance
• Typing up of documentation and notes where required
• IT Service Desk support (where required)
• On-site support (where required)
• System management e.g., Moodle
• Support the creation of e-Learning content

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Job responsibilities

To ensure the provision of high-quality customer focused support to all staff in relation to the services provided by Information Technology.

Main responsibilities include:

• Liaise with third party (University of Gloucestershire) in the management of e-learning platform
• Support operational teams by growing the use of digital e-learning platform for patients
• Keeping on top of digital enquires and requests for guidance via various communication methods.
• Diary Organisation for the Digital Instructor Team
• Promotional work administration
• Compiling weekly/ monthly/ Yearly update content to share with the wider IT Team
• Minutes of sessions/ follow up correspondence
• MS Forms Feedback forms
• Liaise with users to arrange support sessions for Digital Instructors
• Send relevant follow up guidance
• Typing up of documentation and notes where required
• IT Service Desk support (where required)
• On-site support (where required)
• System management e.g., Moodle
• Support the creation of e-Learning content

This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas

Person Specification

Qualifications

• Good general level of education particularly in English and Mathematics
• Experience of working within the NHS
• Awareness of ITIL Service Management

Length and/or Nature of Experience

• Evidence of experience in an admin role.
• Working knowledge of the M365 Suite (including Outlook, Exchange, MS Teams, Visio, Excel, Word, PowerPoint, Dragon Medical One). Knowledge of future MS products and licensing models associated would be an advantage.
• Working knowledge of Digital Dictation technologies.
• Working Knowledge of Video conferencing equipment and engagement.
• Awareness of NHS Information Governance principles

Personal Skills, Abilities and Attributes

• Proven organisational and administrative skills
• Good verbal and telephone communication skills
• Demonstrate a commitment to undertake further training and development as agreed with line manager
• Self-motivated with the ability to motivate and empower others to achieve specific goals
• Drive, passion, and enthusiasm, with the ability to relate well with other members of the team

Other requirements

• Ability to travel to Trust locations across Gloucestershire where necessary
• Able to attend and participate in all mandatory and statutory training events
• Physical handling of computer equipment, particularly laptops, PCs and printers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.