(Digital Support) Customer Service Advisor (12 months fixed term)

slimming world; Alfreton CP; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading health and weight management company in Alfreton is seeking a confident communicator who is empathetic towards members and excels in customer service. Ideal candidates will have a proactive problem-solving mindset, be experienced in contact centre settings, and be skilled in using Microsoft Office and Salesforce. This role involves multi-tasking and managing changing priorities while delivering exceptional service to members. An application should include a CV and a cover letter detailing recent achievements.

Qualifications

• Experience in a fast-paced contact centre environment is preferred.
• Familiarity with Salesforce is a plus; training is provided.
• Understanding of Slimming World and Food Optimising is beneficial.

Skills

Engaging communicator

Empathetic

Proactive problem-solver

Multi-tasking

Microsoft Office competence

Tools

Salesforce

Job description

About you

We’d love to hear from you if you’ve a genuine empathy for our members and a passion for delivering exceptional service. And you’re :

• an engaging and confident communicator, able to adapt your style across different channels
• empathetic and considerate towards others
• a proactive problem-solver with excellent levels of accuracy and attention to detail
• competent in multi-tasking and managing changing priorities
• confident using Microsoft Office, online platforms, and mobile applications

Ideally, you’ll bring experience from a fast-paced contact centre environment and a familiarity with Salesforce (training will be provided if needed), while also having an understanding of Slimming World and Food Optimising.

How to apply

If you love the sound of this role and want to work within a friendly and supportive team :

• click ‘Apply for this job’
• complete a few questions
• upload your CV (check it is less than 10MB before uploading)
• upload a cover letter telling us all about you and sharing three recent achievements in a similar role

More important information about the application process :

• if you need any adjustments during the application or recruitment process, please email or phone us on

Closing date: 5th December

Thank you and good luck with your application, we can’t wait to hear from you!