Digital Process Lead

Capital One; Nottingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services company in Nottingham is seeking a Digital Process Manager to oversee digital processes, ensuring they are effectively managed with strong controls. The role requires managing risks and working collaboratively across departments to enhance customer interactions. Candidates should have experience in process management, coupled with a keen attention to detail and a focus on continuous improvement. Benefits include hybrid working arrangements and a supportive environment for diverse talent.

Benefits

Flexible working hours

Access to a fully-serviced gym

Pension scheme and private medical insurance

Career progression opportunities

Qualifications

• Experience in process management within a regulated industry.
• Ability to understand and mitigate business risk.
• Experience with effective stakeholder engagement.

Responsibilities

• Manage digital processes with effective controls.
• Monitor Key Results and share insights with stakeholders.
• Partner with stakeholders to improve customer outcomes.

Skills

Process management experience

Attention to detail

Managing risks

Cross-functional collaboration

Customer focus

Job description

About this role

As the Digital Process Manager, you will be responsible for managing the risks against the process, assessing and preparing for the impacts of change and seeking opportunities to drive continuous improvement. You’ll be able to work with stakeholders across Product, Tech, Operations and other areas of the business to act as a pivotal integration point to ensure customer interactions in our digital platforms are delivering good outcomes for customers.

What you’ll do

You’ll be responsible for ensuring the Digital processes are well managed with effective controls, monitored effectively and ensuring that the impacts of change on the process are managed appropriately. To do this, you’ll be expected to work across the business with many stakeholders who play a part in delivering effective digital customer journeys.

Specifically, you’ll be expected to…

Establish practices to manage the day to day activities related to your processes, including review of process health, progress made on initiatives and prioritization of improvements

Understand how your process works and proactively identify and mitigate risk - that means mapping out business processes, understanding and mitigating business risks and ensuring we have the right controls and solutions in place and continuously making them better

Partner with the broader process management community to identify opportunities to improve the interactions between digital processes and other operational processes to deliver good customer outcomes

Partner with the broader business to ensure new functionality or key changes to the digital platforms are implemented with robust controls, clear ownership and a focus on good customer outcomes

Monitor Key Results and Critical to Quality Metrics and share performance insights to stakeholders and business partners and adjust your roadmap as necessary

What we’re looking for

Process management experience, preferably within a regulated industry

Great attention to detail to understand key processes, systems and technology

Experience in managing risks and building controls

Ability to work cross-functionally with lots of stakeholders to drive critical business decisions

A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions.

A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus

Where and how you'll work

This is a permanent position based in our Nottingham offices.

We have a hybrid working model, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

Monday’s and Friday’s provide the flexibility to work from the office or home, depending on what suits you best.

What’s in it for you

Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies

OutFront – to provide LGBTQ+ support for all associates

Mind Your Mind – signposting support and promoting positive mental wellbeing for all

Women in Tech – promoting an inclusive environment in tech

EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireDigital Process Lead

About this role

As the Digital Process Manager, you will be responsible for managing the risks against the process, assessing and preparing for the impacts of change and seeking opportunities to drive continuous improvement. You’ll be able to work with stakeholders across Product, Tech, Operations and other areas of the business to act as a pivotal integration point to ensure customer interactions in our digital platforms are delivering good outcomes for customers.

What you’ll do

You’ll be responsible for ensuring the Digital processes are well managed with effective controls, monitored effectively and ensuring that the impacts of change on the process are managed appropriately. To do this, you’ll be expected to work across the business with many stakeholders who play a part in delivering effective digital customer journeys.

Specifically, you’ll be expected to…

• Establish practices to manage the day to day activities related to your processes, including review of process health, progress made on initiatives and prioritization of improvements

• Understand how your process works and proactively identify and mitigate risk - that means mapping out business processes, understanding and mitigating business risks and ensuring we have the right controls and solutions in place and continuously making them better

• Partner with the broader process management community to identify opportunities to improve the interactions between digital processes and other operational processes to deliver good customer outcomes

• Partner with the broader business to ensure new functionality or key changes to the digital platforms are implemented with robust controls, clear ownership and a focus on good customer outcomes

• Monitor Key Results and Critical to Quality Metrics and share performance insights to stakeholders and business partners and adjust your roadmap as necessary

What we’re looking for

• Process management experience, preferably within a regulated industry

• Great attention to detail to understand key processes, systems and technology

• Experience in managing risks and building controls

• Ability to work cross-functionally with lots of stakeholders to drive critical business decisions

• A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions.

• A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus

Where and how you'll work

This is a permanent position based in our Nottingham offices.

We have a hybrid working model, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

Monday’s and Friday’s provide the flexibility to work from the office or home, depending on what suits you best.

What’s in it for you

• Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies

• OutFront – to provide LGBTQ+ support for all associates

• Mind Your Mind – signposting support and promoting positive mental wellbeing for all

• Women in Tech – promoting an inclusive environment in tech

• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact [e-mail] All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

What you need to know about internal mobility

We aim to set a clear standard for associates applying internally across all of Capital One.

To be eligible to apply for a new role, there are 4 requirements you need to meet:

You've been in your current position, as noted in your Workday profile, for at least 6 months ¹ .

Your most recent performance rating at Discover is "Solid" or above.

You’re not currently on a Performance Improvement Plan or currently subject to a Final Written Warning review period.

You meet all Basic Qualifications (BQs) of the role.

Note: For a smooth experience, please apply to Capital One roles using your personal email–not your Discover email address.

At Capital One, applying for a role at a higher level than your current role is only permissible for roles at Capital One’s “Associate” level or below (e.g., Senior Coordinator to Principal Coordinator, Principal Coordinator to Associate). The majority of these roles are in Customer Operations and/or non-exempt. Because we have not yet mapped Discover levels to Capital One levels, compare the posted salary range to your current salary as a proxy to determine if this guideline applies to you.

¹ Associates impacted by job loss are not subject to the 6-month time in position restriction.