Digital Health Care Assistant | University Hospital Southampton NHS Foundation Trust

University Hospital Southampton NHS FT; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare institution in Southampton is looking for a dedicated professional to join the IBD team. This role involves acting as a single point of access for patients using My Medical Record, coordinates support for patients on virtual care pathways, and requires strong judgement in escalating needs to the relevant practitioners. Flexible working environments are prioritized, reflecting the institution's commitment to supporting diverse backgrounds and experiences in delivering outstanding care.

Responsibilities

• Act as a single point of access to patients who are being registered to use My Medical Record as part of their care.
• Proactively support and coordinate for the overall needs of patients who are on a digital virtual care pathway using own judgement and escalating to the relevant practitioner as necessary.
• Support and coordination of patients on virtual pathways.

Job description

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for the detailed job description of the role.

An exciting opportunity to join our IBD team at UHS. The service provides complex, long-term care to patients with chronic conditions requiring ongoing management, coordination and multidisciplinary input.

This post is integral to ensuring that this care is delivered safely, efficiently and compassionately.

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

At UHSwe’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Responsibilities

• Act as a single point of access to patients who are being registered to use My Medical Record as part of their care
• Proactively support and coordinate for the overall needs of patients who are on a digital virtual care pathway using own judgement and escalating to the relevant practitioner as necessary
• Support and coordination of patients on virtual pathways
• Please note that this is a 5 day service

This advert closes on Friday 23 Jan 2026