Digital Health Care Assistant

University Hospital Southampton NHS Trust; Southampton; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading healthcare organization in Southampton is seeking a Digital Health Care Assistant to support patients on a digital care pathway. This role involves acting as a liaison for patients, coordinating their care, and ensuring efficient service delivery. Candidates should have an NVQ Level 3 in Health and relevant caring experience. The position offers a salary range of £27,485 to £30,162 annually, pro-rata, within a supportive and inclusive environment.

Qualifications

• NVQ or apprenticeship Level 3 in Health or equivalent experience is required.
• Numeracy and literacy skills at level 2.
• IT literacy and proficiency in hospital systems.

Responsibilities

• Act as a single point of access to patients using My Medical Record.
• Support and coordinate patients on virtual pathways.
• Proactively manage patient needs and escalate issues as necessary.

Skills

Ability to communicate with wide range of people

Ability to work as a team member

Ability to work under own initiative and prioritise workload

Good interpersonal skills

Willingness to undertake further training

Experience of dealing with non‑routine and complex problems

Interest in new ways of working

Patience, dependability and motivation

Education

NVQ or apprenticeship Level 3 in Health

Numeracy skills at level 2

Literacy skills at level 2

IT literate

Proficient in use of Hospital systems

Job description

Digital Health Care Assistant

The closing date is 23 January 2026

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for the detailed job description of the role.

Main duties of the job

An exciting opportunity to join our IBD team at UHS. The service provides complex, long‑term care to patients with chronic conditions requiring ongoing management, coordination and multidisciplinary input.

This post is integral to ensuring that this care is delivered safely, efficiently and compassionately.

About us

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI‑generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

At UHS we're committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We're committed to creating an anti‑racist, anti‑discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Job responsibilities

Act as a single point of access to patients who are being registered to use My Medical Record as part of their care.

Proactively support and coordinate for the overall needs of patients who are on a digital virtual care pathway using own judgement and escalating to the relevant practitioner as necessary.

Support and coordination of patients on virtual pathways.

Please note that this is a 5 day service.

Person Specification

Qualifications / training required

• NVQ or apprenticeship Level 3 in Health or equivalent experience
• Numeracy skills and Literacy skills at level 2 (or equivalent).
• IT literate
• Proficient in use of Hospital systems
• Experienced and competent in additional clinical skills, as per job description.

Previous or relevant experience necessary

• Proven experience in a caring role
• Understanding of acute hospital environment and the role of SHCA
• Previous experience of working with the general public
• Experience of using a computer
• Previous HCA experience
• Experience working with diverse audiences (eg. volunteers, patients and/or community groups).

Aptitudes and skills required

• Ability to communicate with wide range of people
• Ability to work as a team member
• Ability to work under own initiative and prioritise workload
• Ability to adjust to pressures of jobGood interpersonal skills
• Willingness to undertake further training
• Experience of dealing with non‑routine and complex problems, able to progress chase
• Interest in new ways of working and supporting clinical teams during periods of change
• Patience, dependability and motivation shown
• Be able to take instruction / directions
• Aware of personal limitations

Values and behaviours

• Patients First
• Always Improving
• Working Together

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital Southampton NHS Trust

£27,485 to £30,162 a year Per annum - pro rata