Digital Business Process Analyst

Choice Housing; Belfast; Hybrid; GBP 31,000 - 42,000; Full time

Job summary

A leading housing association in Northern Ireland seeks a Digital Business Process Analyst to support the improvement of its core applications. The ideal candidate will have strong analytical capabilities and experience in process mapping and automation. This role offers a full-time contract with excellent benefits, including flexible working opportunities and a substantial pension contribution.

Benefits

22 days annual leave plus additional days after 5 years

Flexible/Hybrid working opportunities

6% employer pension contribution

Health cash plan

Learning and Development opportunities

Qualifications

• At least 12 months experience in a role requiring business or process analysis.
• Experience in business process improvement and testing.

Responsibilities

• Support continuous improvement of business applications.
• Act as product owner and liaise between business units and technical teams.

Skills

Business process mapping

Process automation

Change Management

Microsoft Power BI

User experience analysis

Education

HNC or higher qualification in a relevant discipline

Job description

Choice Housing is one of Northern Ireland’s leading housing associations, we employ over 400 people and with a nearly 50-year legacy of enriching lives through the provision of safe, high quality, and affordable homes. We manage over 13,000 homes and support around 40,000 tenants, delivering a wide range of housing solutions including general needs, sheltered housing, support accommodation, and homes for families with complex needs.

Digital Business Process Analyst

Full-Time (37 Hours)

Salary Scale:£31,708-£41,391

Job Reference: DBPA/0109/0925

Choice is seeking to appoint a Digital Business Process Analyst, this role is pivotal in supporting the continuous improvement and optimal functionality of our main line of business applications. The Digital Business Process Analyst will act as product owner and liaison between business units and the technical team, ensuring business needs are effectively captured and implemented within the applications.

Essential criteria:

• A HNC or higher qualification in a discipline that requires the application of analytical skills
• At least 12 month’s experience in a role requiring business or process analysis
• Business process mapping and documentation
• Process automation
• Change Management
• Continual Service Improvement
• Microsoft Power BI
• Business process improvement
• Business process testing
• User experience analysis

Our employees have access to a range of benefits:

• 22 days annual leave plus an additional 5 days after 5 years’ service, and 12 public holidays;
• Flexible/Hybrid working opportunities – anticipated 2 working days in the office;
• Excellent work-life balance: we support flexible working e.g. accruing an extra 2 days annual leave per month through flexitime, starting hours between 8am and 10am and finishing between 4pm and 6pm;
• 6% employer pension contribution;
• Learning and Development opportunities;
• Paid maternity and paternity leave;
• Bereavement leave;
• Death in service benefit x3 annual salary;
• Health cash plan to include annual routine dental treatments, dental accident & injury, yearly optical, specialist consultations, diagnostic tests and scans, complementary therapies e.g. physiotherapy, acupuncture, osteopathy and chiropractic treatments, alternative therapies e.g. reflexology, head massage, allergy testing, and yearly health screening.

Further information including the job description, personal specification and further benefits can be found by clicking apply below.

Completed application forms should be returned by 5pm, Friday 26th September 2025.

Please be advised that failure to clearly state or reflect the essential criteria in your CV may result in your application not being shortlisted.

Choice Housing is committed to a fair and efficient recruitment process. This role involves a single-stage interview designed to assess the candidate’s skills and experience against the essential criteria.

Shortlisting will occur week commencing 29th September 2025

Interviews will occur week commencing 6th October 2025

Please note, the Association reserves the right to create a reserve list following the interview process.

NB: The panel may enhance the criteria in order to facilitate short-listing of the post.

“Choice Housing Ireland Limited is an Equal Opportunities Employer”.