Digital Business Analyst (9567)

Norfolk County Council; Norwich; Hybrid; GBP 39,000 - 42,000; Full time

Job summary

A local government council is seeking a Digital Business Analyst to provide high-quality digital business analysis services. The successful candidate will work collaboratively with various stakeholders to develop requirements that improve processes. This role requires experience in Agile methodologies and managing projects effectively. This hybrid position is based in Norwich, with a competitive salary and generous benefits including health services and a pension scheme.

Benefits

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Employee discounts through Norfolk Rewards

Local Government Pension Scheme

Qualifications

• Experienced Digital Business Analyst with proven track record.
• Experience in developing user stories and prioritizing requirements.
• Ability to work effectively with diverse stakeholders.

Responsibilities

• Provide high quality digital business analysis services.
• Work with business stakeholders to map processes.
• Ensure maximum business benefit from technology implementations.

Skills

Proven track record as a digital business analyst

Experience working with multiple business stakeholders

Development and prioritisation of digital requirements

Experience with Agile methodologies

Proactive, hands-on attitude

Ability to deliver within established governance

Job description

Digital Business Analyst | 9567 | Fixed Term Contract until March 2028

£39,862 - £41,771 per annum | Scale J | Norwich – Hybrid

This is a hybrid role. The successful candidate will need to be able to work from County Hall for a day a week, and more if required by the project.

What we're looking for

We are looking to recruit an experienced and dynamic Digital Business Analyst to provide high quality digital business analysis services for Norfolk County Council. Digital Business Analysts work with a range of business stakeholders to develop high value opportunities into requirements that improve processes to deliver cost savings, efficiencies and improved outcomes for end users.

Digital Business Analysts ensure that we leverage maximum business benefit from our exciting leading-edge technology – this includes industry leading business applications, the Microsoft Power Platform, Robotic Process Automation technology, and Artificial Intelligence capabilities, and a range of different enterprise size line of business systems.

This post sits in our new Business Analysis Centre of Excellence, which is part of our Digital and Transformation service. Digital and Transformation work with leaders and stakeholders across NCC and partners to manage, deliver and report on organisationally critical programmes and projects. Our BA team plays a vital role in helping to scope, prioritise and drive through this vital and exciting change.

We're looking for someone with:

• Proven track record as a digital business analyst
• Experience working with multiple business stakeholders to map processes
• Experienced in the development and prioritisation of digital requirements, including in the form of user stories
• Experience operating effectively using Agile methodologies
• Supporting projects end to end
• A proactive, hands‑on attitude
• Ability to deliver while working within established governance

This advert will remain open over the Christmas period. Interviews will happen in late January.

For more information or an informal discussion, please contact Pete Henley on 01603 222940.

Benefits you can enjoy by working for Norfolk County Council

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast‑track physiotherapy and a free counselling service
• Flexible working opportunities including flexi‑time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
  • 'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.
  • Tax efficient ways of getting extra pension and new bikes
  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra‑low emission vehicle (subject to eligibility)
  • A payment if you refer someone you know to a hard to fill job

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 28th December 2025 at 23:59

All other applicants closing date: 18th January 2026 at 23:59