Digital Banking & Fraud Awareness Advisor

HSBC Group; Diss; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading bank in the UK seeks a Customer Service Consultant to provide outstanding service, educate customers on digital platforms, and ensure financial inclusion. This full-time role offers an attractive starting salary of £26,000 with numerous benefits, including holidays, health care, and a generous pension contribution. If you're passionate about customer care and ready to grow your career, apply now!

Benefits

Over six weeks' holiday

Employee discounts

Market-leading employer Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Demonstrate excellent communication skills enabling you to engage in effective conversations.
• Ability to take ownership of customer enquiries through to resolution.
• Be resilient to a continuous changing environment.

Responsibilities

• Play a pivotal role within the Branch Customer Service Team.
• Educate customers about HSBC digital services and fraud awareness.
• Identify and support customers in vulnerable situations.

Skills

Excellent communication skills

Customer service ownership

Resilience to changing environments

Job description

A leading bank in the UK seeks a Customer Service Consultant to provide outstanding service, educate customers on digital platforms, and ensure financial inclusion. This full-time role offers an attractive starting salary of £26,000 with numerous benefits, including holidays, health care, and a generous pension contribution. If you're passionate about customer care and ready to grow your career, apply now!