Digital Banking Customer Experience Advocate

HSBC Global Services Limited; Andover; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global bank is seeking a Customer Service Consultant in Andover to educate customers about digital banking services and promote fraud awareness. This role involves providing exceptional customer support, and candidates will undergo rigorous training. The position offers a competitive salary of £26,000 for a 35-hour workweek, complemented by a comprehensive benefits package that includes over six weeks of holiday and employee discounts.

Benefits

Over six weeks of holiday

Employee discounts

Qualifications

• Excellent communication skills and a customer-oriented approach.
• Ability to learn quickly and adapt to new technologies.
• Experience in customer service is a plus.

Responsibilities

• Educating customers on digital banking services.
• Providing exceptional customer support.
• Promoting fraud awareness among users.

Job description

A leading global bank is seeking a Customer Service Consultant in Andover. This role involves educating customers on digital banking services and fraud awareness while providing exceptional customer support. Candidates will receive rigorous training and enjoy a comprehensive benefits package, including over six weeks of holiday and employee discounts. The position offers a competitive salary of £26,000 for a 35 hour work week.