Digital Banking Concierge & Customer Advocate

HSBC; Wolverhampton; On-site; GBP 26,000; Full time

Job summary

A leading financial institution is seeking a Customer Service Consultant in Wolverhampton to provide outstanding service and support to customers. You'll play a vital role in educating clients about digital banking and ensuring financial inclusivity. Full training will be provided, and the starting salary is £26,000 with additional benefits including holidays, health care, and a pension. Apply now to join a diverse and inclusive workplace.

Benefits

Over six weeks' holiday

Employee discounts

Pension contributions

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Qualifications

• Experience in customer service is a plus but not essential.
• Ability to engage in effective conversations.
• Capable of building strong connections with customers.

Responsibilities

• Be the first point of contact for customers.
• Educate customers on digital services and fraud awareness.
• Support customers in vulnerable situations.

Skills

Excellent communication skills

Empathy

Ownership of customer inquiries

Resilience to change

Job description

A leading financial institution is seeking a Customer Service Consultant in Wolverhampton to provide outstanding service and support to customers. You'll play a vital role in educating clients about digital banking and ensuring financial inclusivity. Full training will be provided, and the starting salary is £26,000 with additional benefits including holidays, health care, and a pension. Apply now to join a diverse and inclusive workplace.