Digital and Transformation Project Lead

Moorfields Eye Hospital NHS Foundation Trust; Greater London; On-site; GBP 56,000 - 64,000; Full time

Job summary

A prominent healthcare organization in Greater London is seeking a Digital and Transformation Project Lead to manage and deliver key projects within their transformation portfolio. The role involves leading stakeholder engagement, managing project resources, and ensuring successful project outcomes aligned with organizational strategies. Ideal candidates will have experience in the NHS, along with strong analytical and communication skills. This position offers a salary of £56,276 to £63,176 per annum, including a High-Cost Area Supplement.

Benefits

Salary including High-Cost Area Supplement

Opportunity to join the NHS Pension Scheme

Free independent counselling service

Learning and development opportunities

Free Pilates classes

Flexible working arrangements

Qualifications

• Experience managing and leading service improvement/change/digital projects within the NHS.
• Ability to lead stakeholder engagement and manage cross-functional teams.
• Experience with business process mapping.

Responsibilities

• Ensure project objectives align with stakeholder needs.
• Manage resources and monitor project documentation.
• Lead changes and facilitate stakeholder training.

Skills

Analytical and problem-solving skills

Effective communication skills

Stakeholder engagement

Job description

Moorfields Eye Hospital NHS Foundation Trust

Digital and Transformation Project Lead

The closing date is 21 December 2025

The Transformation team are responsible for delivering key programmes and projects within our transformation portfolio. These programmes deliver organisational change across clinical, quality, operational, digital and research functions.

The Digital and Transformation Project Lead together with the Digital and Transformation Programme Manager are responsible for the management and delivery of specific cross-cutting projects that form part of the Trusts transformation portfolio to deliver successful outputs, outcomes and realisable benefits on time.

Please note that due to the holiday period shortlisting will not be completed until the new year and candidates who are selected for interview will be notified mid January 2026.

Main duties of the job

The post holder will take the lead in ensuring that projects deliver the desired outcomes and benefits as defined by the project business case. Focusing on the people, organisational and cultural aspects of change, bridging the gap between the technical / service change and the people and business processes impacted.

Key to this will be to gain buy in from and build strong relationships with stakeholders at all levels of the organisation, suppliers and partners including clinical, operational, support services, administrators, IT, executive colleagues and patients.

The post holder will lead on assessing requirements, identifying, and articulating 'as is' and 'to be' business processes, being sensitive to the complex contexts within which the changes are to be delivered. The post holder will be the expert, advising the programme / project team on feasibility, challenges and most appropriate change approach to maximise adoption and benefits.

The post holder will lead and facilitate all matters relating to stakeholder engagement, business change, adoption and sustainability, risk and issues management and benefits realisation as part of project implementation. Ensuring that business need, project objectives and organisational strategic priorities align.

About us

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Job responsibilities

Working with the Digital Service Improvement Manager / Digital Innovation Programme Manager to initiate and co-ordinate appropriate project proposals to improve operational performance and clinical service delivery.

Ensure that project objectives, scope, deliverables, critical success factors and risks are identified and defined accurately based on stakeholder / business / organisational need.

Manage activities including any resources (people, materials, equipment, knowledge and time) allocated to its delivery.

Assess service requirements and identify the changes required to the business processes for the delivery of projects, ensuring the interests of sponsors and stakeholders are met by the programme/projects.

Conduct thorough Change Impact Assessments where required to understand implications of change to affected teams.

Support service development resulting from project implementation by reviewing and updating existing Service Operating Procedures and writing required policies and guidelines.

Identify and record potential risks and implement mitigation strategies to minimise project disruptions escalating when required.

Create and implement change management plans that maximise employee adoption and minimise resistance.

Stakeholder mapping and management - understand and address concerns of key user groups.

Lead change management activity staff training, floor walking, supporting change champions, running forums, establishing feedback mechanisms etc.

Lead the delivery of all training to end users and stakeholders planning, delivery, review and evaluation to ensure successful project implementation and sustainability

Carrying out research and development activities to ensure best practice and innovation is embedded across all aspects of the projects and used to inform future developments across the programme of work.

Planning, organising, managing and facilitating stakeholder events and conferences as required.

Working with the data analysts in the team, perform benefits analysis and baseline current system performance before each project starts and ensure there is a plan in place for handover to the operational and clinical leads.

To provide support to co-ordinate the activity of project team members and contributors ensuring that tasks and work packages are completed satisfactorily and on schedule.

Preparation and maintenance of project documentation progress monitoring and reporting, risks and issues logs, action logs and transfer to BAU documentation

Person Specification

Experience

• Experience of managing and leading service improvement/change / digital projects and coordinating and leading activities to achieve project objectives and realise benefits within the project deadline and costs
• Experience of working within the NHS
• Experience of business process mapping to identify and deliver change
• Planning and delivering a broad range of complex activities, formulating and adjusting plans to reflect changing circumstances. For example, change management activity - staff training, floor walking, supporting change champions, running forums, establishing feedback mechanisms etc.

Knowledge and skills

• Effective analytical and problem-solving skills. Ability to analyse complex facts and situations and develop a range of options coupled with the ability to respond to sudden unexpected demands
• Experience of managing internal and external stakeholder engagement, including managing relationships and coordinating work between cross-functional teams
• Strong verbal and written communication skills -presentations, briefings, reports, project documentation etc. ensuring the accuracy of information and effective formats for different audiences

Qualifications

• Flexible attitude and approach to work, proactive, forward thinking and comfortable working on own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Moorfields Eye Hospital NHS Foundation Trust

£56,276 to £63,176 a yearper annum incl. HCAS