Diagnostic Technician

Vospers Motor House Ltd; Plymouth; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading Southwest motor dealer group is seeking a Diagnostic Technician to service and repair customer vehicles while ensuring top-notch safety and customer satisfaction. The role involves diagnosing vehicle issues, communicating effectively with customers, and maintaining a clean work environment. Applicants should have experience in vehicle repairs, a keen eye for detail, and the ability to work collaboratively within a team. This established company values diversity and encourages all qualified candidates to apply.

Benefits

30 days annual leave

Full range of motoring discounts

Paid sickness scheme

Professional development programmes

Cycle to Work scheme

Qualifications

• Experience in vehicle servicing and repairs is essential.
• Ability to communicate effectively with customers.
• Strong attention to detail and commitment to safety.

Responsibilities

• Carry out servicing, maintenance, and repairs to customers' vehicles.
• Interpret repair instructions accurately.
• Plan and execute servicing work systematically.
• Communicate with customers regarding vehicle problems.
• Maintain a clean and safe work area.

Skills

Vehicle repair

Customer service

Health and Safety practices

Team collaboration

Job description

About Us

Vospers is a family run business and leading Southwest motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

• 30 days annual leave (including bank holidays) increasing with length of service + a paid day off for your birthday!
• Full range of motoring discounts on MOTs, servicing, sales, and parts
• Access to an online platform with discounts across multiple retailers
• Paid sickness scheme
• Full range of employee assistance programmes and support services
• Cycle to Work scheme
• Professional development via our Motorv8 and Vospers 5 training schemes
• Manufacturer-specific training
• Generous staff and customer referral scheme

Job Title

Diagnostic Technician

The Role

The main purpose of a Vospers Diagnostic Technician is to carry out service, repair and maintenance to customers' vehicles, to the highest possible standard commensurate with a high level of customer satisfaction.

Core Duties

• To carry out servicing, maintenance and repairs to customers vehicles.
• To perform duties in a safe and economical manner in line with HSE and Vospers Health and Safety practices.
• Take an active part in creating a positive team environment.
• To ensure all Vospers equipment and machinery is regularly checked and kept up to a satisfactory standard.
• To maintain and develop skill levels in all aspects of repair, service and maintenance
• Carrying out Servicing, Repair and Maintenance Work
• Interpret repair instructions accurately to achieve first time repair in line with customer requirements.
• Plan and carry out servicing work in a systematic and efficient manner to achieve completion with a satisfactory period of time.
• Ensure vehicles are carefully handled and that all reasonable care is taken of the vehicle whilst it is on the premises for service.
• If necessary, talk to customers directly about vehicle problems, therefore aiding the diagnostic process; first time fix and improving customer satisfaction.
• Undertake a vehicle health check on all retail and warranty jobs, maximise sales opportunities when extra work is required.
• Road test vehicles and diagnose problems as and when necessary.
• Ensure that all paperwork is completed accurately and promptly.
• Performing Duties in a Safe and Economical Manner
• Carry out all duties with the highest regard of safety, quality, care and cleanliness.
• Observe all Health and Safety Procedures.
• Maintain work area, tools and equipment in a clean and safe state all times.
• Work with Service Colleagues to create a successful team
• Inform Workshop Controller promptly of the need for any additional work and any repair difficulties so contact can be made with the customer.
• Advise Supervisors or Managers of any shortcomings in tools, equipment, systems or technical information.

Location

Marsh Mills, Plymouth

Salary

To be discussed at interview, dependant on qualifications and experience

Hours

Full time Monday to Friday, with Saturday on a Rota

Care - Accountability – Performance - Respect - Integrity

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company. At Vospers, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in Vospers workforce.

Vospers are a Disability Confident and Youth Friendly Employer

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

If you wish to discuss any aspect of this job vacancy, please do not hesitate to contact a member of the Vospers HR team at [e-mail] or 01752 636342