Diabetes Technician

NHS; London; On-site; GBP 33,000 - 37,000; Full time

Job summary

A leading healthcare provider in London is seeking a Diabetes Technician to support patients using diabetes technologies. The role involves managing technology setups, providing patient education, and administrative support within the Diabetes Department. Ideal candidates will possess healthcare experience and strong communication skills. This is a full-time, permanent position with a salary range of £33,094 to £36,195 per annum, including High Cost Area.

Qualifications

• Previous healthcare experience is essential.
• Computer literacy at an advanced level with various IT applications required.
• Understanding of the Diabetes Technician role within the NHS.

Responsibilities

• Coordinating the delivery and setup of diabetes technologies.
• Teaching patients about diabetes technology use.
• Providing administrative support in delivering diabetes technology services.

Skills

Organizational skills

Communication skills

Technical troubleshooting

Education

NVQ level 3 in clinical laboratory support

BTEC in STEM

Tools

IT applications

Electronic Patient Records

Job description

Overview

The Diabetes Department is seeking a technician with a passion for diabetes technologies. The successful candidate will work closely with people living with diabetes, supporting them to set up and use various diabetes technologies safely. This role requires excellent organizational and communication skills. Responsibilities include coordinating the delivery of technology to patients and the outpatient department, setting up and supervising new technology starts, and liaising with the public, the diabetes team, the outpatient clinic team, and industry partners.

Main duties of the job

• Responsible for the operational management of diabetes technology administration processes and functions, including continuous glucose monitoring and hybrid closed-loop technology. This patient-facing role involves liaising with patients to ensure timely access to diabetes technologies.
• Manage the day-to-day setup and delivery of diabetes technologies for people living with diabetes.
• Work as a diabetes department technician, assisting in the delivery of diabetes services within specialist areas.
• Teach people how to use various diabetes technologies effectively and safely.
• Arrange and conduct independent clinics to demonstrate diabetes technology and ensure patients are confident and safe using it.
• Download and transfer data from diabetes technologies for clinicians to utilize during clinical consultations, and instruct patients on how to download their own data at home.
• Provide troubleshooting advice to patients experiencing issues with their diabetes technology.
• Maintain and update the user records on technology platforms used by the diabetes clinic.
• Order and manage technology supplies for the department.
• Supervise pump and sensor upgrade sessions delivered by diabetes technology representatives.

About us

King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1.7 billion, 1.5 million patient contacts a year and around 15,000 staff based across 5 main sites in Southeast London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital site in Bromley. The Trust is committed to delivering Sustainable Healthcare via our Green Plan and has set net zero carbon targets of 2040 for the NHS Carbon Footprint and 2045 for the NHS Carbon Footprint Plus.

Our values at King’s are to be a kind, respectful team. We aim to be compassionate, inclusive, honest, and professional, and to support each other.

Details

Date posted: 09 September 2025

Pay scheme: Agenda for Change | Band 4 | Salary £33,094 to £36,195 per annum including High Cost Area | Contract: Permanent | Working pattern: Full-time

Reference: 213-DivisionB-7449044 | Job locations: King’s College Hospital, Denmark Hill, London SE5 9RS

Job responsibilities

Clinical And Administrative Responsibilities

• To act as the central point of contact for both patients and diabetes technology companies, providing a high standard of administrative support in the delivery of NICE approved diabetes technology.
• Responsible for effective communication across all boundaries to ensure the delivery of a comprehensive diabetes technology service.
• To ensure all enquiries are effectively managed and resolved promptly, with appropriate records maintained.
• Undertake general administration duties for the diabetes technology service (e.g., diary management, meetings, database maintenance, minutes).
• Plan and implement the delivery of diabetes technologies to ensure efficient and timely output and support quality and audit standards.
• Prioritise work in collaboration with the senior nurses.
• Be competent in the application, support, removal and data downloading of glucose and insulin monitoring devices; support patients using these devices and share knowledge with others.
• Teach patients how to use glucose sensors, insulin pumps and other devices; this may involve groups or one-to-one appointments, virtually or face-to-face.
• Support the clinical diabetes team by undertaking clinical responsibilities under the direction of the senior diabetes nurses.
• Maintain supplies for relevant tests and therapeutic needs (e.g., blood glucose meters, sensors, insulin pumps).
• Demonstrate the ability to use IT systems (Excel, Electronic Patient Records, diabetes management software) for downloading and interpreting data.
• Order and access results using computer systems, ensuring accuracy in requesting and reporting results; inform staff of any variance from local parameters.
• Maintain equipment and perform internal quality control checks; ensure confidentiality of sensitive information.
• Coordinate timely data/information requests from management, producing reports as required.
• Provide comprehensive administration and IT support, using IT applications to monitor, prepare and validate databases and produce operational reports.
• Ensure practice aligns with departmental policies and protocols; support continuous quality improvement and audits.
• Keep up to date with changes in technology and participate in regular training to develop skills; contribute to in-house training of staff and supervise staff learning new skills.
• Promote evidence-based practices and participate in research projects as appropriate.
• Manage clinical workload to prioritise care and investigations; contribute to cost-effective service delivery and maintain equipment with staff understanding of its use.
• Monitor stock levels of clinical stores and technical equipment; resolve shortfalls as appropriate.

Personal Professional Development

• Participate in regular team and departmental meetings and individual performance reviews; identify objectives for personal and service development.
• Engage in departmental audits and contribute ideas for improvement; maintain clinical competence as new technologies are introduced.
• Be an active member of the multidisciplinary team and contribute to the identification of training needs with the senior nursing team.
• This job description is a guide and may be reviewed with the post holder.

General

• Pay heed to own health, safety and wellbeing and that of colleagues, visitors and patients; follow risk management and clinical governance responsibilities.
• Adhere to Trust policies, procedures and professional obligations; promote a culture of care and inclusion.
• Observe confidentiality of personal information relating to patients and staff.
• All employees must hold an NHS.net email account for Trust communications.

Safeguarding and Infection Control

The Trust takes safeguarding seriously. Employees must attend mandatory safeguarding training, report concerns appropriately, and comply with infection control and hygiene procedures and local policies.

Person Specification

Essential

• Awareness and understanding of the Diabetes Technician role within the NHS Plan and current initiatives in diabetes.
• Previous healthcare experience.
• Commitment to professional development in oneself and others.
• NVQ level 3 in clinical laboratory support, BTEC in STEM or evidence of higher study (diploma/degree).
• Computer literacy at an advanced IT level with experience using a range of IT applications.
• Excellent communications skills, both written and verbal.

Other

Disclosure and Barring Service (DBS) check and sponsorship information: This post is subject to the Rehabilitation of Offenders Act and may require DBS disclosure. Applications from those requiring Skilled Worker sponsorship are welcome and will be considered. For details see UK Visas and Immigration guidance.