Device Repair Technician - Customer Service

ZipRecruiter; Carlisle; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent repair service provider in Carlisle is looking for a Device Repair Technician. This role involves repairing various devices, engaging with customers, and maintaining inventory. Candidates should have customer service experience and a technical background. A valid driver's license is required. This position offers competitive hourly pay with opportunities for bonuses upon certification completion.

Benefits

Bonus program available

Qualifications

• 3-6+ months of customer service and device repair experience.
• Attention to detail to manage multiple commitments and meet deadlines.
• Valid driver’s license and a clean driving record.

Responsibilities

• Engage with customers, logging their device repair needs.
• Repair cell phones, tablets, and other devices.
• Maintain inventory and ensure essential components are available.

Skills

Customer service

Device repair

Technical aptitude

Communication skills

Education

High school diploma

Associate’s degree in electronics

Job description

Overview

Device Repair Technician at Batteries Plus in Carlisle, PA. Starting at $15 an hour, increasing to $17 an hour when Certifications are completed. Bonus program available. This role focuses on device repair, customer service, and related tasks.

Device Repair Technician Duties

• Stand ready to engage with customers, logging their device repair needs with a sense of duty.
• Assess repair potential, estimate costs, and provide customers with repair quotes.
• Repair cell phones, tablets, light fixtures, and other devices for customers.
• Handle logistics tasks including receiving, packing, and shipping devices with a sense of urgency.
• Install batteries, conduct tests, and perform tech work as part of daily duties.
• Rebuild cordless drill batteries and other power packs as part of technical responsibilities.
• Maintain inventory to ensure essential components are available for operations.
• Share knowledge with store teammates by training in device disassembly, image capture, and creating empowering video tutorials.
• Guide other store associates via live camera-based remote support for in-store device restorations.

Customer Service / Sales

• Adopt a "Customer First" approach in all interactions with customers.
• Identify customer needs with warmth and recommend add-on items that complement their interests.
• Execute transactions with attention to detail.
• Use the store phone to engage customers, assist callers, and relay messages promptly to the appropriate parties.
• Stay informed about product and service offerings.
• Collaborate effectively to ensure tasks are completed.

Merchandising / Inventory

• Support store operations by completing tasks assigned by the Store Manager to keep operations smooth.
• Track inventory, rotate, stock, load, unload, and coordinate deliveries.
• Prepare the store’s visual presentation, including setup and teardown of displays for daily readiness.

Qualifications

• A high school diploma and 3-6+ months of prior customer service and device repair experience are ideal.
• Associate’s degree in electronics or a similar technical field is acceptable if device repair experience is limited.
• Technical aptitude for adopting new processes and technologies.
• Attention to detail to manage multiple commitments and meet deadlines.
• Strong communication skills, both oral and written.
• Collaborative mindset with follow-through to ensure tasks are completed.
• A valid driver’s license and a clean driving record for delivering products to commercial customers.

Acknowledgment

• Batteries Plus is a growing organization with a commitment to fairness and equality as part of its values.

Call to Action

This is more than a role; it combines customer service, device repair, sales, and tech solutions. Job posted by ApplicantPro.