Development Engagement & Aftercare Manager

Pertemps; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading staffing agency in London is seeking a motivated professional to support day-to-day operations. This role involves collaborating with internal teams, delivering excellent customer service, and contributing to process improvements. Ideal candidates will possess strong communication skills and a proactive approach. Experience in a similar role is desirable but not essential. Join a dynamic team and help foster a positive work environment.

Qualifications

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritise effectively.
• A proactive, problem-solving approach with attention to detail.

Responsibilities

• Support day-to-day operations ensuring tasks are completed efficiently.
• Collaborate with internal teams to maintain smooth workflows.
• Provide excellent customer service and resolve issues.
• Contribute to process improvements and maintain accurate records.

Skills

Strong communication skills

Interpersonal skills

Problem-solving approach

Attention to detail

Ability to manage multiple tasks

Tools

Common digital tools

Job description

Role Purpose

We are seeking a motivated and proactive professional to join our team and contribute to the delivery of high-quality services. The ideal candidate will bring strong communication skills, a collaborative mindset, and the ability to work effectively in a fast-paced environment. This role plays a key part in supporting organisational goals and ensuring a positive experience for both colleagues and stakeholders.

Responsibilities

• Support day-to-day operations and ensure tasks are completed efficiently and accurately.
• Collaborate with internal teams to maintain smooth workflows and resolve issues promptly.
• Provide excellent customer or client service, responding to enquiries with professionalism.
• Contribute to the development and implementation of improvements to processes and services.
• Maintain accurate records, documentation, and reports as required.
• Uphold organisational values and compliance with relevant policies and procedures.

Requirements

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritise effectively.
• A proactive, problem-solving approach with attention to detail.
• Experience in a similar role is desirable but not essential.
• Competence with common digital tools and willingness to learn new systems.
• A positive attitude, reliability, and commitment to team success.