Desktop Support Engineer X 3 - Utilities

Hamilton Barnes Associates Limited; England; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading IT consultancy firm in the UK is seeking an experienced Desktop Support Engineer for a contract role. The ideal candidate will troubleshoot issues related to networks, software, and mobile devices while providing high-level support for VIP users. This position offers a competitive rate of up to £200-215 per day inside IR35.

Responsibilities

• Troubleshoot and resolve issues related to networks, applications, software, hardware, and more.
• Manage incident queues and ensure timely ticket resolution.
• Provide top-tier support to VIP users.

Skills

Troubleshooting Windows 10

Installing and configuring Starlink devices

Configuring iPhones and iPads

Managing user accounts in Azure

Creating Microsoft Teams

L1 support knowledge of applications

Troubleshooting Microsoft Office apps

Job description

Overview

Are you an experienced Desktop Support Engineer looking for your next contract role?

Join one of the world's leading IT services, consulting, and business solutions organisations. The company consistently ranks among the top global IT service providers. With a presence in over 50 countries, the company has built a reputation for delivering high-quality technology services across industries including banking, healthcare, telecommunications, and retail.

The leading consultancy firm has partnered with a major player in the energy sector, recognised for driving the transition toward sustainable, low-carbon solutions. With a focus on innovation, reliability, and environmental responsibility, the organisation delivers essential services that power communities, advance renewable technologies, and shape a cleaner energy future.

Opportunities like this don’t come often, make your next move. Apply today!

Responsibilities

• Troubleshoot and resolve issues related to networks, applications, software, hardware, VPNs, printers, and mobile devices.
• Manage incident queues, ensuring tickets are actioned and resolved in a timely manner.
• Provide support to VIP users, maintaining the highest level of customer service.
• Handle calls, emails, Microsoft Teams chats, and monitor support channels for incoming incidents.
• Manage vendor relationships for IT hardware and services.
• Respond to both reactive and proactive incidents within agreed SLAs.
• Record, track, and document incident resolutions in the ticketing system.

Qualifications

• Strong experience troubleshooting Windows 10 operating systems.
• Proven knowledge in installing and configuring Starlink satellite network devices.
• Experience configuring iPhones and iPads.
• Ability to create and manage user accounts (Joiner/Leaver/Mover) in Azure portal.
• Knowledge of creating Microsoft Teams in the Teams admin portal.
• L1 support knowledge of applications & SharePoint.
• Ability to troubleshoot Microsoft Office apps at L1 level.

Salary

• Up to £200-215 per day (Inside IR35)