Desktop Support Engineer

Adecco; England; On-site; GBP 31,000 - 33,000; Full time

Job summary

A leading consultancy organisation in Salisbury seeks a Desktop Engineer for their End User Services team. This on-site role requires resolving incidents and supporting project tasks, ensuring quality service delivery. Ideal candidates should have hands-on experience with Windows 10/11, a solid grasp on desktop hardware, and basic knowledge of SCCM and Active Directory. The position involves collaboration with Service Desk and Level 3 teams to achieve high customer satisfaction scores.

Qualifications

• Hands-on experience with Microsoft Windows 10/11 and Intune.
• Solid understanding of desktop and laptop hardware.
• Basic administration knowledge of SCCM (MECM) and Active Directory.

Responsibilities

• Resolve second-line incidents within defined SLAs.
• Complete user requests in a timely manner.
• Maintain escalations at less than 2% per month.

Skills

Microsoft Windows 10/11

Intune

Desktop and laptop hardware

Networking concepts (LAN/WAN/vLAN, Wi-Fi)

Security tools (disk encryption using BitLocker)

Tools

SCCM (MECM)

Active Directory

Job description

Desktop Engineer

Location: Salisbury (On-site, 5 days a week)

Salary: 31,000 - 33,000

A leading consultancy organisation is currently looking to recruit a Desktop Engineer to join their End User Services (EUS) team in Salisbury. Reporting to the EUS Lead Group, you'll play a key second-line support role, responsible for resolving incidents, handling requests, and supporting project related tasks. You'll work closely with our Service Desk and Level 3 teams to ensure high-quality service delivery and seamless communication.

Key Responsibilities

• Resolve second-line incidents within defined SLAs
• Complete user requests in a timely manner
• Maintain escalations at less than 2% per month
• Achieve CSAT scores of 4.5/5 or higher for incidents handled
• Communicate proactively with Service Desk and L3 teams
• Deliver project tasks within agreed timescales

What We're Looking For

• Hands‑on experience with Microsoft Windows 10/11 and Intune
• Solid understanding of desktop and laptop hardware
• Basic administration knowledge of SCCM (MECM) and Active Directory
• Working knowledge of networking concepts (LAN/WAN/vLAN, Wi‑Fi)
• Familiarity with security tools, especially disk encryption using BitLocker