Deskside Technician

Stefanini; Pirbright; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global tech consulting company is seeking a Deskside Technician in Pirbright, UK. The role involves providing face-to-face IT support, managing hardware installations, and diagnosing technical issues. Ideal candidates will possess experience in ICT environments and excellent customer service skills. Competitive salary and benefits package offered, including private health scheme and opportunities for career development.

Benefits

Competitive salary and benefits

Private health scheme

Extra vacation days

Training programs

Personalized career path

Qualifications

• Experience in a technical ICT environment, ideally in manufacturing or pharmaceutical.
• Soft skills including planning, attention to detail, and flexibility.
• Strong enthusiasm for artificial intelligence is desirable.

Responsibilities

• Provide face-to-face IT support to users.
• Manage hardware installation and de-installation.
• Diagnose hardware problems such as for PCs and printers.
• Support within MS Windows and Office environments.
• Oversee small projects related to hardware or software installation.

Skills

Technical ICT experience

General End User technology knowledge

Customer sensitivity

Problem solving

Excellent English (written and spoken)

Tools

ServiceNow

MS Windows 10/11

MS Office 365

SCCM

Job description

Deskside Technician

Working in a fast‑paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Job Responsibilities

• Face to Face IT support of users;
• Hardware installation, movement and de‑installation;
• Diagnosing problems concerning hardware (PCs, laptops, printers, scanners etc.);
• MS Windows 10 / 11 and MS Office 365 environment;
• Small project management related with new hardware or software installation;
• Software, patches and updates installation using MS SCCM;
• Hands‑on network support.

Job Requirements

• Experience in a technical ICT environment (manufacturing / pharmaceutical environment desirable);
• General End User technology knowledge;
• End User Workspace platforms (discovery, asset management, client management);
• End User Microsoft platforms (Active Directory, Office, SCCM);
• ITSM Tool Set (ServiceNow preferred);
• A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role.
• Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity; Technical writing skills;
• Excellent English, Written and Spoken.

What We Offer

• Competitive salary and benefits package including monthly absence free bonus;
• Private health scheme including Private Medical, Dental, Optical and Holiday Travel;
• Insurance that is applied according to company policy;
• Extra vacation days;
• Opportunities to learn and develop: training programs;
• Personalized career path within the organization;
• Exposure to an international environment as part of a multicultural team spread across Europe.

Diversity & Inclusion: Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us: We are the Stefanini Group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co‑creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.