Desk Adjuster / Property Claims Handler

Exchange Street Executive Search; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A claims management firm in Leeds seeks a Desk Adjuster to oversee property claims from notification to settlement. The ideal candidate will ensure an efficient claims process, negotiate settlements, and provide excellent customer service. Strong investigative and communication skills are essential for guiding policyholders through their claims. This role offers a dynamic work environment with a focus on customer satisfaction.

Responsibilities

• Manage and process domestic property claims efficiently and accurately.
• Provide exceptional customer service by guiding policyholders through the claims process.
• Investigate claims to determine liability and policy coverage.
• Collaborate with adjusters, contractors, and stakeholders for timely claims resolution.
• Prepare detailed and accurate claim reports.
• Negotiate settlements in line with company policies.

Job description

Overview

As a Desk Adjuster, you will be the main point of contact for policyholders dealing with property claims. Your role will involve managing claims from initial notification through to final settlement, ensuring a seamless and supportive experience for our customers. You will handle a diverse range of domestic property claims, assessing damages, determining policy coverage, and negotiating settlements.

Responsibilities

• Manage and process domestic property claims efficiently and accurately.
• Provide exceptional customer service by guiding policyholders through the claims process.
• Investigate claims to determine liability and policy coverage.
• Collaborate with adjusters, contractors, and other stakeholders to facilitate timely claims resolution.
• Prepare detailed and accurate claim reports.
• Negotiate settlements in line with company policies and procedures.
• Maintain comprehensive and up-to-date records of all claims handled.

Application

Interested applicants should apply online or forward their CVs to Craig Dyson at Exchange Street Claims (phone number removed)/(url removed). Job Ref: CD196. For all other vacancies, take a look at our website - (url removed).