Designated Supplier Quality Representative

Magellan Aerospace; Wales; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading aerospace company in Wrexham seeks a Designated Supplier Quality Representative to manage customer complaints and ensure quality standards. The ideal candidate will have an engineering degree, experience in aerospace manufacturing, and skills in quality investigation. This full-time position offers competitive salary and career progression opportunities, along with various employee benefits.

Benefits

Competitive salary

Company pension plan

On site bonus scheme

Career progression opportunities

Discounts with mobile companies

Discounts with gym membership

Employee advantages scheme

Long service awards

Occupational health focus

Extended paid holiday

Qualifications

• Mechanical engineering/craft apprenticeship or training in a technical/engineering environment is essential.
• Familiarity with quality tools (5Y, Ishikawa diagrams, 8D methodology) is important.
• Experience in aerospace manufacturing and inspection processes is preferred.

Responsibilities

• Act as the point of contact for customer complaints regarding product quality.
• Manage customer complaint handling and generate monthly reports.
• Conduct meetings and represent the company in formal discussions.

Skills

Attention to detail

Technical report writing

Experience leading quality investigations

Proficiency with MS Office

Education

Engineering or technical degree

HND, HNC, ONC, C&G/TEC certification

Job description

Overview

Magellan Aerospace, Llay Wrexham has an exciting opportunity for a Designated Supplier Quality Representative.

Responsibilities

• Act as the point of contact for the customer for all complaints regarding product quality issues.
• Manage customer complaint handling from receipt through containment/investigation into RCCA and final close out and response back to the customer.
• Conduct the monthly Collaboration meeting and agree ppm score with the customer.
• Represent Magellan Aerospace (UK) Ltd in formal meetings with the customer as required.
• Generate monthly reports/presentation packs/information as required for internal business meetings such as PRM and BU Reviews.
• Generate monthly KPIs to show business performance with respect to customer complaints and business R1.
• Run a regular (daily if required) meeting with the Manufacturing Quality Team to ensure timely progression of live complaints and the discussion and handover of all new complaints for investigation.
• Review completed investigation reports into customer complaints and approve content with adequate 8D steps before closure. Challenge and reject any back to the originator where further work/investigation/detail is required.
• Follow and apply the process defined in the SOP/procedure that governs the customer care/complaints process.
• Maintain the Concerns Log where all complaints are registered, ensuring all fields are completed such as NCR or RDN numbers and that no gaps are evident upon report closure.
• Run or participate in specific Improvement Projects to agreed timescales as agreed with line management where requested.
• Manage and maintain the Goods Return facility, ensuring the safekeeping and timely processing of returned parts/products both in and out of the area.
• Agree any necessary remedial action with the customer and organise it in conjunction with MQ/Production/other stakeholders.
• Liaise with the customer regularly to build a relationship with frequent and efficient communication.
• Provide regular feedback to customers on investigation progress and conclusions.
• Perform any other tasks as delegated by line management.

Position Requirements

Academic: Engineering or technical degree, HND, HNC, ONC, C&G/TEC certification in appropriate engineering discipline.

Professional Accreditations: Essential - Mechanical engineering/craft apprenticeship or training in a technical/engineering environment. Quality investigation and reporting. Familiarity with quality tools (5Y, Ishikawa diagrams, 8D methodology).

Experience in aerospace manufacturing of machining and machining processes, and of treatments processes including special processes, components, sub-assemblies and assemblies. Inspection of parts and product to drawing, standards and specifications. Aerospace assembly processes. Customer-facing experience. Processing of non-conforming parts and completion of NCRs. Experience of CI methodology and tools and participation in CI projects.

Note: Experience of the above preferred but not essential for all categories.

Key Competencies: Attention to detail; technical report writing; reading engineering drawings; robust understanding of quality tools; comfortable in front of the customer and making presentations; diplomacy; experience leading quality investigations into reported non-conformity through structured problem solving (8D, DMAIC); proficiency with MS Office (PowerPoint, Excel, Word).

Personal Attributes: Tenacity, diligence, ability to act on own initiative and without supervision, and ability to work under pressure. Integrity and the ability to clearly communicate and work with others and impart information, whether positive or adverse.

About Magellan

Magellan Aerospace is a global, integrated aerospace company that provides complex assemblies and systems solutions to aircraft and engine manufacturers, defence and space agencies worldwide. The organization adopted the name "Magellan Aerospace Corporation" in 1996, deriving it from the intrepid explorer Ferdinand Magellan. The company emphasizes people as its greatest resource and supports career progression opportunities.

Job Details

• Full Time Permanent Contract
• 39 hours per week
• Job location: Llay, Wrexham, LL12 0PB
• Unionised site – works in partnership with Unite the Union

Benefits

• Competitive salary
• Company pension plan
• On site bonus scheme
• Excellent career progression opportunities
• Discounts with selected mobile companies
• Discounts with selected gym membership
• Employee advantages scheme
• Long service awards
• Occupational health and ergonomics focussed
• Extended paid holiday entitlement based on length of service
• Free parking