Designate Store Manager - Cambridge Area

Marks and Spencer; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail brand in Cambridge is seeking a Designate Store Manager to oversee store operations and lead high-performing teams. The role involves driving commercial performance and delivering an exceptional customer journey. Ideal candidates should have proven leadership experience in fast-paced retail settings and the ability to drive transformation. This position presents an opportunity to shape the future of the store and impact customer satisfaction.

Qualifications

• Proven leader of large teams in a fast-paced retail environment.
• Confident in managing commercial, visual, operations, and people performance.
• Strong communication skills, capable of tough decisions.

Responsibilities

• Own the full operation, leading the retail plan.
• Set strategy and direction for the store.
• Build a high-performance culture through coaching.

Skills

Leadership

Performance management

Communication

Digital literacy

Problem-solving

Job description

Summary

Designate Store Manager - Cambridge Area

All the Details

Responsibilities

As a Store Manager, you'll own the full operation, leading with confidence, building high‑performing teams, and setting the pace in a fast‑changing retail environment. You'll lead from the front, deliver against the retail plan, and create a store where customers love to shop and colleagues are proud to work in. This is a role for resilient, commercial, inspiring leaders who bring clarity, accountability and ambition to every part of the operation, from standards and service to profit and people.

What you'll do:
- Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the P&L.
- Set the strategy and direction for the store, making sure every colleague knows their part to play and is held to account for delivering it.
- Own the change agenda, landing transformation initiatives with clarity, urgency and pace.
- Build a high‑performance culture by coaching managers, growing talent, and creating a store people want to join and stay in.
- Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service, and boost efficiency.
- Drive digital adoption and omnichannel capability – helping teams sell across all platforms and channels.
- Be the voice of your store – representing your people, saying it as it is and owning the follow‑through on what needs to improve.
- Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile.

Qualifications

Who you are:
- A proven leader of large teams in a fast‑paced retail environment, with a sharp focus on delivery, standards and results.
- Confident working across all areas of store performance, including commercial, visual, operations and people, and knowing how to bring them together for impact.
- A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you.
- Strong on planning, performance management and resilience.
- Ability to balance the big picture with the detail and always hold the line and set expectations.
- Confident using digital tools, data and systems to make better, faster decisions, and coaching others to do the same.
- Skilled in building partnerships across your team, your peers and your region to share insights, solve problems and deliver transformation.
- Lead with purpose, own the outcomes, raise the bar – this is your store and your chance to shape the future of M&S.

Are you ready for it? Take Your Marks and apply today.