Designate General Manager

EE RETAIL; East Midlands; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A leading telecommunications retailer in East Midlands is seeking a passionate Designate Store Manager to inspire and lead teams in delivering exceptional customer service and achieving commercial goals. The role requires a strong leader with a proactive approach, capable of coaching team members. Benefits include significant earning potential, access to online GP services, generous family leave, and discounts on products. Join a vibrant team that values flexibility and career development.

Benefits

Significant earning potential through commission and incentives

24/7 access to online GP

Market-leading paid carer’s leave

Equalized family leave with 18 weeks full pay

Discounts on EE & BT products

Support for career development

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental coverage

Qualifications

• Proven experience in a retail leadership role, ideally within a large or busy store.
• Strong ability to coach and develop team members.
• A proactive mindset with a focus on achieving commercial results.

Responsibilities

• Lead and inspire your team to meet individual and team objectives.
• Drive revenue while ensuring excellent customer experiences.
• Communicate and strategize with various stakeholders.

Skills

Leadership

Customer service

Coaching

Communication

Team management

Job description

Designate Store Manager

Join Our Team as a Retail Designate Store Manager!

Location: East Midlands (Derby, Nottingham, Leicester)

Salary: Competitive

At EE, we believe technology should bring people together. Our stores are more than just places to buy gadgets – they're destinations where customers can explore, discover, and be inspired by the latest in tech. We're committed to creating a vibrant, welcoming environment where every visit feels like a special occasion.

We are looking for a Retail Designate Store Manager who can inspire and lead with passion in a large or high-profile store. If you have a history of guiding large teams to achieve outstanding commercial results, a self-driven and proactive mindset, and a talent for coaching and developing others, we would love to hear from you.

Day to day, you’ll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You’ll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster a high-performance culture focused on both financial and behavioural KPIs, whilst capitalising on new retail opportunities.

As our Retail Designate Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will be key, building loyalty among first-time visitors.

What’s In It for You? Below are some of the many benefits we provide here at EE

• Significant earning potential through commission, rewards, and incentives.
• 24/7 access to an online GP for you and your immediate family.
• Market-leading paid carer’s leave.
• Equalized family leave with 18 weeks full pay and 8 weeks half pay.
• Huge discounts on EE & BT products, saving you hundreds of pounds annually.
• Support for your career development.
• Season Ticket Travel Loan.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage.

About EE: At EE, our people are the key to our success. We keep customers happy with great service and a top-rated network. As part of the BT family, we’ve created an energizing culture that makes EE an excellent place to build your career. We value diversity and welcome applications from all sections of the community.

We understand that life is ever-changing, and we offer flexibility to support your success. Whether you need full-time, part-time, or job-sharing options, we’re here to accommodate your needs. We are committed to doing everything we can to support you.

Join us and be part of a team where you can truly make a difference!