Derby IT Support Technician - 1st/2nd Line + Training

Syntax Consultancy Ltd; East Midlands; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established IT services company in Derby is seeking an IT Support Technician to provide technical support to clients across the Midlands. The role involves troubleshooting, system monitoring, and customer site visits. The ideal candidate will have experience in 1st/2nd line support, a full UK driving licence, and strong soft skills. This position offers a salary of up to £30,000 plus benefits including healthcare and training support.

Benefits

Salary up to £30k

Pension

Healthcare

28 days holiday

Support to gain IT accreditations

Qualifications

• Experience in providing 1st/2nd line IT support.
• Full UK Driving Licence is essential.
• Technical understanding of DHCP, DNS, and Group Policies.

Responsibilities

• Provide day-to-day IT tech support to clients across the midlands.
• Log and manage actions via the IT helpdesk.
• Ensure maximum service availability through incident management.

Skills

Remote IT tech support

Problem solving

Attention to detail

Strong customer service skills

Tools

Windows Server

Active Directory (AD)

Office 365

Job description

An established IT services company in Derby is seeking an IT Support Technician to provide technical support to clients across the Midlands. The role involves troubleshooting, system monitoring, and customer site visits. The ideal candidate will have experience in 1st/2nd line support, a full UK driving licence, and strong soft skills. This position offers a salary of up to £30,000 plus benefits including healthcare and training support.