Deputy Superstore Manager

Yorkshire Cancer Research; Doncaster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A UK charity is seeking a Deputy Superstore Manager in Doncaster to support the launch and daily operations of a new Superstore. The ideal candidate will manage a diverse team and uphold exceptional customer service while ensuring compliance with policies. Responsibilities include visual merchandising, stock management, and engaging with the community for donations. The role offers a chance to make a meaningful impact in the lives of those affected by cancer, alongside generous employee benefits like flexible working.

Benefits

Enhanced contributory pension scheme

25 days annual leave plus Bank Holidays

Flexible working arrangements

Private medical insurance

Qualifications

• Experience managing large teams and volunteers.
• Experience in a retail environment exceeding targets.
• Ability to handle large stock volumes while maintaining standards.

Responsibilities

• Lead visual merchandising to enhance shopping experience.
• Manage stock efficiently to maximize appeal.
• Ensure compliance with operational policies.

Skills

Team management

Customer service

Stock management

Financial accountability

Recruitment and development

Education

A Level or equivalent

Job description

We are currently looking for a Deputy Superstore Manager to join our Retail, Services and Operations team to launch and manage our new Superstore in York. As Deputy Superstore Manager, you will support the launch and daily management of our new York Superstore, working closely with the Superstore Manager and stepping in during their absence. You will manage a large and varied team, including Department Team Leaders, Superstore Assistants, and volunteers. Key responsibilities include ensuring accurate accounting and asset management, delivering excellent customer service, and upholding all charity policies and procedures. You will lead by example and ensure that employees, volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond. You will need to be committed to creating a welcoming professional atmosphere and demonstrating the values of Yorkshire Cancer Research. You will also be a passionate and enthusiastic ambassador for the charity and its work.

Responsibilities

• Leading on visual merchandising and display to create a welcoming and inspiring shopping experience that reflects our brand and values.
• Ensuring efficient stock management and generation, so our shop floor is full of high-quality, desirable items that attract customers.
• Maintaining impeccable shop standards and ensuring the store layout supports both customer engagement and operational efficiency.
• Supporting all aspects of store operations, including opening and closing procedures.
• Supporting the Superstore Manager in implementing and complying with agreed shop operating policy and standards including Health and Safety and Trading Standards.
• Building relationships and working closely with wider functions across the charity such as Facilities, Marketing, Volunteer, and social media teams to ensure the plans are fulfilled and executed.
• Assisting the management of effective stockroom systems to ensure smooth processing and redistribution of donations, including identifying high-value or surplus stock for resale through online marketplaces or other Yorkshire Cancer Research stores.
• Recruiting, developing, and retaining talent, fostering a supportive and inclusive environment.
• Assisting in meeting the Superstore's financial targets by helping to maximise sales, manage costs effectively, and ensure the shop operates profitably.
• Engaging with the local community and businesses to secure donations, build partnerships, and promote the charity.

Qualifications

• To be educated to A Level or equivalent or have experience in a similar role at a similar level.
• Experience of managing people/volunteers including recruitment and development.
• Experience of successfully managing, motivating, and supporting large, varied teams, fostering a culture where everyone feels empowered to contribute their best.
• Experience of exceeding targets within a retail environment.
• The ability to take full accountability for the financial performance of a retail operation, with a keen eye for opportunities to maximise income and efficiency.
• Experience of handling large volumes of stock and maintaining high standards, even in fast-paced situations.
• To be comfortable with digital systems and able to quickly adapt to new systems, processes, and tools to support the smooth running of operations.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer - in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years' service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives and a whole lot more.