Deputy Store Manager - Fashion, Home & Beauty - Reading

Marks & Spencer; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in the UK seeks a Deputy Store Manager for its Reading location. The role requires strong leadership and operational skills to lead daily operations, coach managers, and drive performance. You will foster a team-oriented environment and ensure high standards of service and presentation. Candidates should have experience in retail and a passion for delivering exceptional customer experiences. This position offers competitive benefits, including a colleague discount and discretionary bonus schemes.

Benefits

20% colleague discount

Competitive holiday allowance

Discretionary bonus schemes

Strong pension and life assurance

Tailored induction and training

Exclusive perks and savings

Market-leading family policies

24/7 wellbeing support

One paid volunteer day

Qualifications

• Experience in leading large teams in retail or a visual-led environment.
• Passionate about creating great customer experiences.
• Strong operational skills and able to make fast decisions.

Responsibilities

• Lead daily operations across Fashion, Home & Beauty.
• Support the Store Manager to drive performance.
• Coach and develop Team Managers and colleagues.
• Champion digital adoption and omnichannel retailing.

Skills

Leadership in retail

Customer experience

Analytical skills

Team coaching

Digital confidence

Adaptability

Job description

Deputy Store Manager - Fashion, Home & Beauty - Reading

United Kingdom

Job Description

What you’ll do

• Lead the daily operation across Fashion, Home & Beauty, ensuring exceptional service, strong commercial delivery and standout visual presentation.
• Support the Store Manager to deliver the retail plan and drive performance across sales, profit, standards and people.
• Step up to run the full store, keeping energy and focus high.
• Coach and develop Team Managers and colleagues to inspire customers, deliver new collections and sell with confidence.
• Bring data and insight to life to identify opportunities and make quick, confident
• Champion digital adoption and omnichannel retailing, helping teams connect online and in-store experiences for the customer.
• Set and maintain high standards in service, styling and presentation, always reflecting the modern M&S brand.
• Build a diverse, motivated team that thrives on collaboration, pace and progress.

Who you are

• Experienced in leading large teams in a retail or visual-led environment.
• Passionate about style, product and creating great customer experiences.
• Commercially sharp, operationally strong and confident making fast decisions.
• A hands‑on leader who brings energy, clarity and accountability to every shift.
• Skilled in coaching, feedback and development to get the best out of people.
• Digitally confident, with an eye for innovation and improvement.
• Adaptable, resilient and ready to step up when needed.

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast‑moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market‑leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome:

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Style it. Shape it. Lead it. Be part of the new M&S.

Take Your Marks and apply today.

Job Info

• Job Identification 109619
• Job Category Retail
• Posting Date 12/01/2025, 11:54 AM
• Apply Before 12/19/2025, 11:59 PM
• Job Schedule Full time
• Locations 12 Broad Street, Reading, Berkshire, RG1 2BH, GB