Deputy Store Manager - Fashion, Home & Beauty (Bournemouth & Southampton Areas)

Marks and Spencer; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retailer is seeking a Deputy Store Manager in Fashion, Home & Beauty. You will lead daily operations, support the Store Manager, and develop your team to deliver exceptional customer experiences. The ideal candidate is passionate about retail, possesses strong leadership skills, and is commercially sharp. This role offers competitive benefits and a collaborative work environment.

Benefits

20% colleague discount

Competitive holiday allowance

Discretionary bonus schemes

Strong pension and life assurance

Tailored induction and training

Exclusive perks and savings

Market-leading family policies

24/7 wellbeing support

One paid volunteer day

Qualifications

• Experience in leading large teams in a retail or visual-led environment.
• Passion for style and creating great customer experiences.
• Commercially sharp and operationally strong.

Responsibilities

• Lead daily operations and ensure exceptional service.
• Support the Store Manager in delivering the retail plan.
• Coach and develop Team Managers and colleagues.

Skills

Team leadership

Customer experience

Commercial decision-making

Coaching and development

Digital confidence

Job description

Summary

As a Deputy Store Manager in Fashion, Home & Beauty, you'll help bring the best of M&S style to life, leading your teams to deliver five‑star service, outstanding visual standards, and sales growth in a fast‑paced retail space.

You'll support the Store Manager in shaping the store's commercial direction and customer experience and step up to lead the full operation when needed. This is a role for leaders who combine sharp operational skills with genuine passion for product, people and performance.

Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.

What you’ll do

• Lead the daily operation across Fashion, Home & Beauty, ensuring exceptional service, strong commercial delivery and standout visual presentation.
• Support the Store Manager to deliver the retail plan and drive performance across sales, profit, standards and people.
• Step up to run the full store, keeping energy and focus high.
• Coach and develop Team Managers and colleagues to inspire customers, deliver new collections and sell with confidence.
• Bring data and insight to life to identify opportunities and make quick, confident commercial decisions.
• Champion digital adoption and omnichannel retailing, helping teams connect online and in‑store experiences for the customer.
• Set and maintain high standards in service, styling and presentation, always reflecting the modern M&S brand.
• Build a diverse, motivated team that thrives on collaboration, pace and progress.

Who you are

• Experienced in leading large teams in a retail or visual‑led environment.
• Passionate about style, product and creating great customer experiences.
• Commercially sharp, operationally strong and confident making fast decisions.
• A hands‑on leader who brings energy, clarity and accountability to every shift.
• Skilled in coaching, feedback and development to get the best out of people.
• Digitally confident, with an eye for innovation and improvement.
• Adaptable, resilient and ready to step up when needed.

Benefits

• 20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once you have completed your probation.
• Competitive holiday allowance with the option to buy more.
• Discretionary bonus schemes linked to your performance and ours.
• Strong pension and life assurance to help plan for the future.
• Tailored induction and training to support your development from day one.
• Exclusive perks and savings through our M&S Choices portal.
• Market‑leading family policies, including parental, adoption and neonatal leave.
• 24/7 wellbeing support, including virtual GP access and mental health services.
• One paid volunteer day a year to support a cause that matters to you.

Why M&S

Working at M&S means being part of something bigger – helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast‑moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Style it. Shape it. Lead it. Be part of the new M&S.

Take Your Marks and apply today.