Deputy Service Manager

Eden Futures; Hull and East Yorkshire; On-site; GBP 26,000; Full time

Job summary

A leading support service organization in Hull and East Yorkshire is seeking a Deputy Service Manager for their Supported Living Services. This role involves helping staff provide care for individuals with learning disabilities and mental health conditions. Key responsibilities include recruitment, training, and supervision of staff, as well as ensuring compliant service delivery. The ideal candidate will have experience in supported living or residential services. A salary of £25,600 annually is offered based on a 37.5-hour workweek.

Qualifications

• Desire to progress into a managerial role.
• Experience in a Supported Living or Residential service preferred.
• Experience with adults with Learning Disabilities or Mental Health conditions is preferable.

Responsibilities

• Assist in recruitment and training of new staff.
• Provide structured supervision to staff team.
• Lead staff meetings and ensure professional conduct.
• Respond to conduct issues fairly and consistently.
• Monitor attendance and manage leave requests.
• Ensure compliance with service users' commissioned hours.

Skills

Leadership

Staff training

Ability to manage performance

Job description

We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs.

We have an opportunity for a developing leader who wishes to take their next steps into management and become a Deputy Service Manager within our Supported Living Services, where our team support individuals in their own homes as well as out in the community, helping them to live as independently as possible.

The Deputy Service Manager will be released from shift to carry out the role for 2-3 shifts per week.

*Roles are paid an annual salary of £25,600, based on a 37.5 hour working week. The salary shown is as a per annum equivalent for illustrative purposes only.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

Please note: Eden Futures are unable to offer sponsorship for this position

Main Responsibilities

• Assist in the recruitment of new staff, ensuring new members of staff are successfully inducted and the correct training is received
• With guidance and training, provide structured supervision to the staff team and assist with personal reviews
• Identify areas for training / development
• Help lead staff meetings, ensuring they are conducted in a professional and constructive manner
• Provide or source hands‑on clinical guidance, support and leadership in relation to best practice when supporting people who challenge under the guidance of the Service Manager
• Undertake on‑call duties as required
• Respond to poor performance or conduct issues in a fair and consistent manner by reporting to the Service Manager so an action plan can be agreed
• Monitor attendance and conduct return‑to‑work interviews
• Ensure staff complete timesheets / annual leave requests are dealt with appropriately
• Undertake on‑call alongside colleagues as appropriate, ensuring the service is effectively managed seven days a week
• Understand the wider implications of the business in relation to the commissioning process, audit, and inspection (CQC etc.)
• Attend and contribute to management meetings and other team meetings to discuss and share information and progress
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc.
• Lead by example in enabling the service users to live fulfilling lives based around their individual needs and aspirations.
• Promote joint working when overseeing the transition for new / moving service users – ensuring all support needs are met both within the transition period and ongoing.
• Ensure service users receive their commissioned hours and manage the delivery of those hours in line with service users’ needs and preferences
• Generate person‑centred support plans for all service users and ensure the ongoing review of the appropriateness to their needs in partnership with managers and staff
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of the service users. Work in conjunction with the wider team and the multi-disciplinary team for those of a more complex nature

The Ideal Candidate

• A developing leader with desire to progress into a managerial role
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development which is deemed essential to fulfilling your role