Deputy Manager - Supported Living

Marva Group; Ringway; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A care service organization is seeking a Service Manager to provide senior operational leadership across care services. Responsibilities include ensuring compliance with care plans, risk assessments, and supporting staff in delivering high-quality person-centered services. Candidates must have experience in supported living, strong leadership skills, and the flexibility to work evenings and weekends. A full UK driving license and right to work in the UK are essential. Competitive benefits include mileage reimbursement and opportunities for professional development.

Benefits

Mileage reimbursement

Professional development opportunities

Supportive management

Qualifications

• Experience supporting people with Learning Disabilities and Mental Health needs.
• Ability to work flexible hours including nights and weekends.
• Strong understanding of safeguarding and risk management.

Responsibilities

• Provide senior leadership and oversight across services.
• Lead mobilising packages of care and staffing coordination.
• Support audits and quality improvement actions.

Skills

Support for individuals with Learning Disabilities

Risk management

Leadership skills

Person-centred support

Flexibility in working hours

Education

NVQ Level 3 in Health and Social Care

Tools

Digital care planning systems

Job description

The Service Manager provides senior operational leadership across Muve Homecare services. The role takes a lead on quality governance risk management and service development ensuring care is safe effective and person-centred. The Service Manager is responsible for assessment care planning and oversight of care packages while working closely with MDTs and internal management teams.

What We Offer

• Mileage reimbursement
• Supportive management and clinical oversight
• Opportunities for professional development and progression
• A values-led organisation focused on independence dignity and quality of life

Location: Primarily field based across supported living services across North West & Yorkshire area, with occasional working from the Muve Homecare office.

Hours of Work: 40 hours per week worked flexibly to meet service needs.

This role includes evenings nights and weekend working and is not a Monday-Friday office-only role.

Key Responsibilities

• Provide senior leadership and oversight across services ensuring compliance with care plans risk assessments and regulatory requirements
• Take a lead role in mobilising packages of care including rapid response planning and staffing coordination
• Maintain a visible presence in both the office and the field supporting staff and managers
• Provide leadership decision-making and escalation support to Management
• Supporting the Out of Hours Team when senior leadership is required
• Act as a point of escalation for staff queries incidents and concerns
• Provide practical and emotional support to staff working with individuals with Learning Disabilities Mental Health needs and behaviours that challenge
• Promote least restrictive practice and positive risk-taking
• Support safeguarding processes incident management and follow-up actions
• Ensure restrictive practices are lawful proportionate and recorded appropriately
• Complete reports following incidents audits and reviews
• Escalate concerns and provide clear feedback to the Registered Manager
• Use and review digital care planning systems such as Birdie or equivalent
• Ensure accurate timely and high-quality documentation is maintained
• Support audits and quality improvement actions

Essential Requirements

• Experience supporting people with Learning Disabilities Mental Health needs and behaviours that challenge
• Experience within supported living or community-based services
• Ability to work flexibly including nights and weekends
• Full UK driving licence and access to a vehicle (mileage paid)
• Strong understanding of safeguarding risk management and person-centred support
• Ability to lead support and challenge staff practice appropriately
• Right to work in the UK

Desirable Criteria

• Experience in a Senior Support Worker Team Leader or Deputy Manager role
• Knowledge of PBS PMVA or equivalent
• Experience using digital care planning systems such as Birdie
• NVQ Level 3 or above in Health and Social Care (or willingness to work towards Level 4 or 5)